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Monthly Card bug !??!

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coldfirex
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Post time 2015-11-9 16:19:00 | Show all posts |Read mode
Monthly Card bug !??! Reply:9| View:331
        Hello, i have a problem.

        I recharged a bit ago for my monthly card cause it were about to expire. (few days left);


So.. now to the problem ..;

        i recharged 40$ - it counts for monthly.;


        2 days later .. i recharged for the 20$ monthly ... - that;doesnt count ...;
        Why !? Could you please fix it ? and give me the missing gems cause i know u wont fix it until tomorrow lol;
       



 coldfirex Last edit in 2015-11-9 16:19:00

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 Author| Post time 2015-11-10 08:31:57 | Show all posts

Monthly Card bug !??!

..
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 coldfirex Last edit in 2015-11-10 08:31:57

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 Author| Post time 2015-11-11 02:32:55 | Show all posts

Monthly Card bug !??!

...
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 coldfirex Last edit in 2015-11-11 02:32:55

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Post time 2015-11-11 10:30:49 | Show all posts

Monthly Card bug !??!

        Hi,

        I will forward your case to Cif and ask her to help you in this matter.
        Sorry for any inconvenience.

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 thefixer Last edit in 2015-11-11 10:30:49

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 Author| Post time 2015-11-11 10:32:39 | Show all posts

Monthly Card bug !??!

I hope for you i\'ll get all my missing monthly gems. Otherwise i will charge back anything
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 coldfirex Last edit in 2015-11-11 10:32:39

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cif
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Post time 2015-11-11 11:26:34 | Show all posts

Monthly Card bug !??!


        Hi, according to your screenshot, you recharged on 2rd, and today it is 11th already. Your screenshot shows you have 1-day left for the Value Card, which means you have more than 5 days when you recharged 2000 diamonds.
        It is written clearly on the tip: you may only recharge and activate the card again when it has 5 days left.
        So there isn\'t any problem from my opinion. Please double check.
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 cif Last edit in 2015-11-11 11:26:34

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 Author| Post time 2015-11-12 09:48:45 | Show all posts

Monthly Card bug !??!


Why does the 40 card count then ? i did it same last month and it worked. So .. yes its your fault tho.;
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 coldfirex Last edit in 2015-11-12 09:48:45

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syrammie
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Post time 2015-11-12 10:27:28 | Show all posts

Monthly Card bug !??!

          ;;;;                        Hi, according to your screenshot, you recharged on 2rd, and today it is 11th already. Your screenshot shows you have 1-day left for the Value Card, which means you have more than 5 days when you recharged 2000 diamonds.                                It is written clearly on the tip: you may only recharge and activate the card again when it has 5 days left.                                So there isn\'t any problem from my opinion. Please double check.                                ;;; cif posted on 2015-11-10 22:26:34;;;;                                 in defense of coldfirex.. ;both monthly cards have the same time frames. they both reached 5 days at the same time therefore both should be activated after he recharged the 2000 diamonds. it being the 11th today doesn\'t matter. (they have the same time frame because the first one has 1 day left and the 2nd has 31 therefore if it wasn\'t renewed it would have 1 day left just like the first one.)       
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 syrammie Last edit in 2015-11-12 10:27:28

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 Author| Post time 2015-11-12 16:12:07 | Show all posts

Monthly Card bug !??!

Reply 7# syrammie

        Thanks.


        It just makes no sense that 1 card count and the other not. And last month it worked without any problems.;
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 coldfirex Last edit in 2015-11-12 16:12:07

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