Recharge not working (Please help)

paulwoll@gmail.com

                        I tried paypal and credit card and both say this is a problem with you rejecting the charge.; Please fix as I need this resolved asap for CS Tycoon.                                Order Submitted!               

               
•                         Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
                 
•                         Recharge Channel:
                 
•                         Account: paulwoll@gmail.com
                 
•                         Game: League of Angels & Hank(1044)
                 
•                         Recharge Amount: $9.99
                 
•                         Game Currency: 999 Diamonds
                 
•                         Time: 11-09-2015 13:12:55
                 
•                         Order Number: 144709277575352
         

paulwoll@gmail.com

They said you are absolutely cancelling it on your end.... ; ;So please reply.