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HELP: Inherit broken and upgrade,training enhancement levels lost

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lana_six
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Post time 2015-11-10 10:32:47 | Show all posts |Read mode
HELP: Inherit broken and upgrade,training enhanc Reply:6| View:224
        server:222
        IGN:Jesse
        On Saturday Jesse a member of my guild inherited hero Nereida to Amazon hunter.... Nereida being source hero Amazon being targeted Hero.... When he inherited rune and element worked properly and went to Amazon hunter.... his training,upgrade, and enhancement however went to 0 for both hero\'s..... His upgrade level on Nereida was 16
        training was 35 and enhancement was level 9..... he mailed support for help and they said it was supposed to reset..... Yes it is supposed to reset on the source hero its not however supposed to reset and you just lose all of the training upgrade and enhancement.... this needs to be looked into immediately and fixed asap and I personally think he and anyone else this happened to should get a compensation of some kind because this losing all the hard work they put into their acct for 2 days would;also effect their game play.... either way this needs looked into and fixed asap ;

 lana_six Last edit in 2015-11-10 10:32:47

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rabbitfins
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Post time 2015-11-10 10:49:50 | Show all posts

HELP: Inherit broken and upgrade,training enhancement levels lost

        Hello,
        I have created a report of this for your friend
        have a lovely day,
        Rabbit

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 rabbitfins Last edit in 2015-11-10 10:49:50

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 Author| Post time 2015-11-10 10:53:38 | Show all posts

HELP: Inherit broken and upgrade,training enhancement levels lost

thanks for fast response Rabbit
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 lana_six Last edit in 2015-11-10 10:53:38

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 Author| Post time 2015-11-11 02:37:26 | Show all posts

HELP: Inherit broken and upgrade,training enhancement levels lost

any update on if they are gonna do anything about it?
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 lana_six Last edit in 2015-11-11 02:37:26

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Post time 2015-11-11 02:47:31 | Show all posts

HELP: Inherit broken and upgrade,training enhancement levels lost

Reply 3# lana_six
Dear Player, please be patient rabbit will update you as soon as she gains reply from our SM. Till them please wait.
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 moonlighty Last edit in 2015-11-11 02:47:31

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 Author| Post time 2015-11-17 14:18:12 | Show all posts

HELP: Inherit broken and upgrade,training enhancement levels lost

any response yet? its been over a week now
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 lana_six Last edit in 2015-11-17 14:18:12

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