HELP: Inherit broken and upgrade,training enhancement levels lost

lana_six

        server:222
        IGN:Jesse
        On Saturday Jesse a member of my guild inherited hero Nereida to Amazon hunter.... Nereida being source hero Amazon being targeted Hero.... When he inherited rune and element worked properly and went to Amazon hunter.... his training,upgrade, and enhancement however went to 0 for both hero\'s..... His upgrade level on Nereida was 16
        training was 35 and enhancement was level 9..... he mailed support for help and they said it was supposed to reset..... Yes it is supposed to reset on the source hero its not however supposed to reset and you just lose all of the training upgrade and enhancement.... this needs to be looked into immediately and fixed asap and I personally think he and anyone else this happened to should get a compensation of some kind because this losing all the hard work they put into their acct for 2 days would;also effect their game play.... either way this needs looked into and fixed asap ;

rabbitfins

        Hello,
        I have created a report of this for your friend
        have a lovely day,
        Rabbit

lana_six

thanks for fast response Rabbit

lana_six

any update on if they are gonna do anything about it?

moonlighty

Reply 3# lana_six
Dear Player, please be patient rabbit will update you as soon as she gains reply from our SM. Till them please wait.

lana_six

any response yet? its been over a week now