Diamond issue

caramel@hotmail.fr

Hi,
i need to find someone to help me before try other solution: as the tickets in support seems not working (not receive any answer or even confirmation for my 1st one some days ago, and see people complaint for no answer after a while and many attempts...) i post there hoping better result...
45 000 of my diamonds disappeared yesterday of my account in few seconds. Before blaming me, anyone can understand that;I just cant use such an amount without:
1 = important benefits for my character
        2 = know where i spend, at least one, of them !
        So, is there anyone of GT Arcade team that can explain what happened and of course, correct it ?

        Thanks by advance.

ςilverᚺorn

        Dear player,

        I can try to check, but please provide me with
        - IGN
        - Server Number
        - Date when the diamond done.

        Have a good day.

caramel@hotmail.fr

Hi, thanks for the reply :;just checked my email waiting some news but the informations seems to not always arrive from GT Arcade, even if your in the green list.
Diamonds have been bought the 9 of november (VISA paiement) for Tevita(1124) server and disapear the 11, during craft master if i dont make mistakes (not able to use them for the good event at this moment..).
Sorry, not understand IGN ?

Thanks a lot for any help, still afraid to spend anything else...

forrest.halliburton

IN Game Name=IGN, your players name

caramel@hotmail.fr

Sorry, i made a mistake: as VISA was not working (?) so i used Paypal, on 7 of november. The 9 is the bank debit.
The bill reference is UUZUUSD 144693434176087.

caramel@hotmail.fr

My IGN is Nini. Learning every days...

ςilverᚺorn

        Dear player,

        You have used 46230 diamonds to buy craft master energies.
       

        Have a good day.

caramel@hotmail.fr

        It\'s totaly incredible: where are this energies ?? What should they give to me, if i bought them ?
        I even dont saw how to use 46k diamond so fast, and check every condition before buy anything.
        It looks too easy to answer you bought such things especially without any benefits...

ςilverᚺorn

                                      It\'s totaly incredible: where are this energies ?? What should they give to me, if i bought them ?       
                        I even dont saw how to use 46k diamond so fast, and check every condition before buy anything.       
                        It looks too easy to answer you bought such things especially without any benefits...       
    caramel@hotmail.fr posted on 2015-11-19 06:47:42     

        ok so, your energy will stay for next CM..