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Didn't receive any gems

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fanny8200
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Post time 2015-11-16 21:13:35 | Show all posts |Read mode
Didn't receive any gems Reply:12| View:263

        Ihttps://m.facebook.com/story.php ... mp;id=4165773083780

        I didn\'t receive any gem after my account has been debited.I waited for 3 days,how can I solve this problem?

        Game account:AhCoolz
        Server: (S80)GLAUCE
               
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 fanny8200 Last edit in 2015-11-16 21:13:35

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ezy*
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Post time 2015-11-17 10:23:52 | Show all posts

Didn't receive any gems

        Hi, sorry for the inconvenience. However we need the screenshot that shows the order number to check.
        Also, please submit a ticket through in-game support center under your avatar menu. It\'s the only place we handle payment issue to avoid the same case get dealt repeatedly. If you already did, please don\'t forget to update your ticket with the link of this post. Thanks.
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 ezy* Last edit in 2015-11-17 10:23:52

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 Author| Post time 2015-11-17 21:31:50 | Show all posts

Didn't receive any gems

I submitted a ticket through in game support centre but I got a replied told me to post in forum  .
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 fanny8200 Last edit in 2015-11-17 21:31:50

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 Author| Post time 2015-11-17 21:55:29 | Show all posts

Didn't receive any gems

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 fanny8200 Last edit in 2015-11-17 21:55:29

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AbzuQI1-m85mxYBE
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Post time 2015-11-18 01:23:33 | Show all posts

Didn't receive any gems

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 AbzuQI1-m85mxYBE Last edit in 2015-11-18 01:23:33

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Post time 2015-11-18 11:12:38 | Show all posts

Didn't receive any gems

Hi, our support team should get back to you soon.
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 ezy* Last edit in 2015-11-18 11:12:38

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 Author| Post time 2015-11-19 15:34:58 | Show all posts

Didn't receive any gems

I have waited for 1 week,how soon your support team will get back to me?Payment has made didn\'t receive any gems,I just want to know whether I still can get the gems or refund?
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 fanny8200 Last edit in 2015-11-19 15:34:58

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Post time 2015-11-19 15:38:17 | Show all posts

Didn't receive any gems


Hi, our support team replied to you but you didn\'t reply any more. I will notify them about the link of this post.
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 ezy* Last edit in 2015-11-19 15:38:17

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ionut na
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Post time 2015-11-19 17:26:24 | Show all posts

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 ionut na Last edit in 2015-11-19 17:26:24

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Post time 2015-11-19 17:39:59 | Show all posts

Didn't receive any gems

Reply 8# ionut na

        I am sorry for the inconvenience, however to keep things in order, please make your own thread next.
        Also please submit a ticket via in-game support center, and if you already did, please don\'t forget to update your ticket with the link of this post. Thanks for your cooperation.
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 ezy* Last edit in 2015-11-19 17:39:59

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