Recharge problem

hassansultan · Post time 2015-11-16 22:10:11

http://prntscr.com/93dfw8
http://prntscr.com/93dg0s
I didnt get my diam I recharged, lost precios for that day and lost 1k diam from recharge history...
I would like this problem to be fix.
Thank you

IGN hassansultan
Server 7

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hassansultan · Post time 2015-11-16 22:13:29

also i recharged 1500 dias bcoz they are required to upgrade from silver to gold recharge history event

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ςilverᚺorn · Post time 2015-11-17 00:53:50

So your recharge went trough but you lost precious?
Also recharging this month will update next month recharge history

I will need the order id of the recharge

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hassansultan · Post time 2015-11-17 14:24:35

no i still havent got dias and recipits numbers are 144748127853147 and 144747820527938

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hassansultan · Post time 2015-11-17 14:30:14

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ςilverᚺorn · Post time 2015-11-17 17:18:16

Dear player,

It looks like your recharge failed, please confirm if your money is taken from your bank.
If they are, then i\'m gonna need to report it.

Have a good day

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