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Reply to ticket for missing diamonds

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shamilton001
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Post time 2015-11-18 22:22:32 | Show all posts |Read mode
Reply to ticket for missing diamonds Reply:8| View:240
        hello, I was asked to reply to this forum and upload a photo of my receipt for the diamonds I didn\'t receive from my purchase.
        IGN-Blackwing001
        Server-(S94) Auriga
       

 shamilton001 Last edit in 2015-11-18 22:22:32

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shamilton001
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 Author| Post time 2015-11-18 22:29:20 | Show all posts

Reply to ticket for missing diamonds

        Also, wanted to point out that I purchased this during the Double Diamond reward and that this would have made me VIP7. I want to make sure I get credit for the bonus diamonds and my VIP moved to 7.

        Also, I purchased these diamonds because it would have given me enough to finish my Dragon Queen to 5* but now the event is over. Is it possible to allow me to get her to 5* once this is corrected?
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 shamilton001 Last edit in 2015-11-18 22:29:20

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ezy*
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Post time 2015-11-19 14:17:15 | Show all posts

Reply to ticket for missing diamonds

Sorry for the inconvenience. Our support team will reply to your ticket soon. Please kindly understand the support center is the only place we handle payment issue, the forum only provide a place to upload pictures.
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 ezy* Last edit in 2015-11-19 14:17:15

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 Author| Post time 2015-11-20 23:31:04 | Show all posts

Reply to ticket for missing diamonds

How long does it take to get a solution to this problem? It\'s been several days now. Thanks.
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 shamilton001 Last edit in 2015-11-20 23:31:04

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Post time 2015-11-21 06:49:55 | Show all posts

Reply to ticket for missing diamonds

Plus one on this, waiting since 2015-11-02...
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 guest19732426 Last edit in 2015-11-21 06:49:55

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Post time 2015-11-23 16:36:01 | Show all posts

Reply to ticket for missing diamonds

Reply 3# shamilton001@hotmail.com

        Sorry for the inconvenience, I will ask the team to check.
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 ezy* Last edit in 2015-11-23 16:36:01

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 Author| Post time 2015-11-23 21:54:20 | Show all posts

Reply to ticket for missing diamonds

        This is rediculous! I now have 2 open tickets for not receiving diamonds on both orders. I\'m VIP 8 almost so I spend a good amount of money on this game and I EXPECT a resolution to this problem. It\'s been 5 days now since I put my first ticket in and you guys have stopped replying and have done NOTHING about it. Is this how you treat your customers? It only takes a few clicks of the keyboard to fix the error but yet you choose to ignore me. You give out diamonds when the server is down for updating but you turn a blind eye when people don\'t get them when they actually pay for them. Doesn\'t make sense to me. I need a resolution to this NOW!

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 shamilton001 Last edit in 2015-11-23 21:54:20

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 Author| Post time 2015-11-23 22:59:17 | Show all posts

Reply to ticket for missing diamonds

Update, Problem solved. Had to go through Amazon to get this taken care of. They fixed it in about 10 min.
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 shamilton001 Last edit in 2015-11-23 22:59:17

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