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Fixed: Keep loading or stuck at 100% issue.

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huntpl
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Post time 2015-11-20 12:30:35 | Show all posts |Read mode
Fixed: Keep loading or stuck at 100% issue. Reply:231| View:4219


        Hi player, please reload game and check that issue still exist, we just updated again, this time it might works, finally solved.
        Sorry for the inconvenience. I hope players who became mad because this can keep supporting us. Maybe I will come later, now I must go and take a rest, worked for 24 hours already. About follow-up things, please give us some time.
        Hope you all have a good dream or nice day.
        Thanks.

        Just got report that Ladder seems get better, but others still have some issue. Keep working on it. THANKS.
        It\'s weird that we got a player on other server we didn\'t update for testing, his problem fixed itself. But server we did update, never work.
        So we are still trying to figure out the problem, thanks.

        We have take some action of the problem we found before, fixed and updated to s1, s74 and s89, please players who are in s1, s74 and s89 test on it.
        Cause game here our side is OK with everything, so we have to please player to help us test. Please reload game and if there still got some issue please let me know. Thanks.

        Issue might has been located now. We might probably need few player in same server to test.
        We will update on s1, s74 and s89 first. Player in s1, s74 and s89 met this issue, please wait a moment to test. Thanks.
        BTW, Tarot Master bug which led player couldn\'t collect reward has been fixed. Please check in game.

        We are still working on this issue, can\'t still identify problem, many different from each player, such as platform, Facebook, mini client, country, Flash player version, so we are trying best to exclude each part. Please stay calm. Checking everywhere that may cause this issue, it may take some time, cause some players met when the others didn\'t, server wide issue, even GM logged in volunteer player\'s account who met this issue in our company and found nothing wrong, game was OK.
        So would you players edit you reply, add your situation such as log in platform or Facebook or mini client and country you in, maybe Flash player version even better. At the same time, we will keep checking everywhere that may cause this issue.
        Thanks to you all.


        Thanks to player nekocchi from #75, his suggestion is below, maybe not work for everyone, at least player could try:

First, LEAVE THE GUILD BASE. This is important.;
Second, REFRESH THE GAME.
Third, Start with your daily quests.; Make sure to pick the quest to kill the shadow priest, or another like it.; This will likely get you stuck in the loading screen once again.; REFRESH AGAIN.
After you refresh, the game should bring you back into the dungeon where you are killing the shadow priest.;
Once you\'ve finished that, continue on with your daily quests, story dungeons, trials, ladder, etc...;; It should all work without giving you the loading screen freeze.;
And 1 last important thing.; SAVE GUILD BOUNTY QUESTS FOR LAST.; DO NOT ENTER YOUR GUILD BASE TILL YOU HAVE FINISHED EVERYTHING ELSE.; This should at least save you the headache of refreshing a million times.;

If you\'re having disconnect issues like I am, and have completed all your daily quests, then the Titan Relic quest should work similarly to the shadow priest quest.;
        According to #24 @spepper u25 player\'s suggestion, it may not be able for other players, but player can also try, or check if the same set with that player,
        player can try actions like below:
       

Everyone with these problems need to do the following actions.
Go to you history and delete all history (remember to deselect passwords and auto fill data).

https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
Allow the setting of 3rd party data and store common flash files tick both.
<b>
</b>
3Rd tab ;set to always allow or ask (ask for safety).

Thanks for player\'s suggestion. And at the same time, we will continue try to solve it.
        Dear player,
        truly sorry for the inconvenience.
        In fact, we did many optimization about loading in game.
        In order to increase the speed of loading. We cut off many resources of loading that aren\'t necessary.
        So it might take some time to load the game or any functions in game. Normally, it would happen when player trying to get in game for the first time after this update 3.10.
        But we had received some reports about loading slow in game or stuck at 100% when getting into missions or no people in ladder.
        We are now testing everything and checking all parts that may cause problem.

        Please players try to wait several minutes when you stuck at 100% or meet loading issue, and if it still happen after several mins please try to refresh.
        No matter players who MEET OR NOT MEET this issue, please always reply below with your IGN, server and screen shot showing your problem or no problem. Please check if you lose attempts or not when this happen.
        This will help us to identify where the problem is and solve it ASAP.
        Thanks to all players.

 huntpl Last edit in 2015-11-20 12:30:35

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yuki nguyen
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Post time 2015-11-20 12:43:02 | Show all posts

Keep loading or stuck at 100% issue

when S16 go back...cant log in right now
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 yuki nguyen Last edit in 2015-11-20 12:43:02

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drgnsprincess
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Post time 2015-11-20 12:48:40 | Show all posts

Keep loading or stuck at 100% issue


        jaded - fates server
        i get this when trying to get into ladder matches or dungeons. even with several refreshes this still happens. the text telling u game hints changes and tells different hints .. but the maps do not load.
       
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 drgnsprincess Last edit in 2015-11-20 12:48:40

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zed26
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Post time 2015-11-20 12:57:45 | Show all posts

Keep loading or stuck at 100% issue


        i get this every time i try to ;enter dungeon, ladder fight duel fight and so on, lost 5 fights in duel + rank drop due game not loading fight. Server s89- Iris,   IGN: Zed27
       
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 zed26 Last edit in 2015-11-20 12:57:45

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abztc4gsoymwxool
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Post time 2015-11-20 13:21:53 | Show all posts

Keep loading or stuck at 100% issue

        Ive got the same issue as Zed27 ;Games not loading, i dont see anyone in ladders. Ive tried both IE and Firefox.
        S21-metis ;Realmguard
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 abztc4gsoymwxool Last edit in 2015-11-20 13:21:53

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eqyaq
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Post time 2015-11-20 13:28:38 | Show all posts

Keep loading or stuck at 100% issue

I\'m having the stuck at 100% issue for every dungeons or anything that requires loading.
IGN : Mage | Server : S78-Nereus


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 eqyaq Last edit in 2015-11-20 13:28:38

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mrjdmorton
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Post time 2015-11-20 13:30:19 | Show all posts

Keep loading or stuck at 100% issue


        Still not good, done everything conceivable, cleared cache and changed browsers to do anything i;can think of and still a major issues ( This ss is from Ladder ) Please fix these event issues, it is very disturbing from a dedicated player and players alike. and i waited as instructed!
       
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 mrjdmorton Last edit in 2015-11-20 13:30:19

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ray wilcher
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Post time 2015-11-20 13:30:47 | Show all posts

Keep loading or stuck at 100% issue

s1 rainbow showme i have had that since yesterday afther servers opened
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 ray wilcher Last edit in 2015-11-20 13:30:47

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abyj425ps1rliadr
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Post time 2015-11-20 13:41:37 | Show all posts

Keep loading or stuck at 100% issue

        admin please hlp my id is back;
        IGN:Ezailharry
        S59
        Problem is realgmem 200k
        i miss my id please reply
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 abyj425ps1rliadr Last edit in 2015-11-20 13:41:37

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jason-vesey3000
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Post time 2015-11-20 13:45:17 | Show all posts

Keep loading or stuck at 100% issue


        server 30 ;ign ; ;naughtydragon ; ; ; ; ; stuck at load screen for guild tasks   and it wont load other things too

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 jason-vesey3000 Last edit in 2015-11-20 13:45:17

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