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Didn't receive diamonds, system bug

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guest19732426
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Post time 2015-11-23 00:09:41 | Show all posts |Read mode
Didn't receive diamonds, system bug Reply:5| View:92
        Hi,
        On 02-11-2015 there was a system crash around 20.50 server time (Moskovitz). Before this event, i bought a 10k diamonds pack, spent some and collected some rewards. After this crash, we couldn\'t load the game for like half hour, then - around 21.10-20 - we were able to log in, but all the rewards and diamonds had gone! That day noone got arena rewards, too. A day after this problem you gave us rewards, which\'s amount would be right.. a month ago (everyone got rewards based on their - let say - month earlier rank).
        Anyways, i\'ve opened a ticket and i still haven\'t received any replies ever since. What\'s the matter? Are you hacked or what?

        I bought 3 packs, i shall miss one and the rewards for that event (now thouse should be obsolate, so the pack itself would be something + an appologise would be in place imo.).

        Details of the three orders:
        1/
        INVOICE DATE;02 Nov 2015
        SEQUENCE NO.;1­355736758
ORDER ID;MHBWKDS3DZ
DOCUMENT NO.;202111484311

        2/
        INVOICE DATE;01 Nov 2015
        SEQUENCE NO.;1­355129172
ORDER ID;MHBWK21YVF
DOCUMENT NO.;154111303381

        3/
        INVOICE DATE;01 Nov 2015
SEQUENCE NO.;1­355129171
ORDER ID;MHBWK21ZHJ
DOCUMENT NO.;172111287457

        Looking forward to hear... anything, confused.
        Geza Gabriel

 guest19732426 Last edit in 2015-11-23 00:09:41

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ezy*
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Post time 2015-11-23 15:24:12 | Show all posts

Didn't receive diamonds, system bug


        Hi, sorry for the inconvenience. Could you please provide the screenshot of your receipts?
        Also please submit a ticket through in-game support center under your avatar menu. It\'s the only place we handle payment issue to avoid the same case get dealt repeatedly. If you already did, please don\'t forget to update your ticket with the link of this post. Thanks.

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 ezy* Last edit in 2015-11-23 15:24:12

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 Author| Post time 2015-11-27 04:17:48 | Show all posts
I don't think sharing personal data(name, some digits from card etc.) in public is a good idea. Can i send the pictures or the mails to a specific e-mail or can u make the forum entry hidden? Thanks in advance, Geza.
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 guest19732426 Last edit in 2015-11-27 04:17:48

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Post time 2015-11-27 12:04:39 | Show all posts
Hi, in that case, please try to use image host website, for example:
http://www.hostingpics.net/
https://imageshack.us/
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 ezy* Last edit in 2015-11-27 12:04:39

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 Author| Post time 2015-11-28 00:01:01 | Show all posts
Sent you a PM, thx.
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 guest19732426 Last edit in 2015-11-28 00:01:01

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