A new low

fahkinwright

        be wary my friends...I posted a complaint on LOA\'s FB page because they give me the brush-off when I submit a ticket.
       

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ςilverᚺorn

        Dear player,

        I might able to help if you can provide me IGN and Server, Also if you think it was because of your ticket, feel free to post the content of ticket in here. If it was one-sided we will try to fix this.

        Have a good day.

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fahkinwright

Give me the Godless Icon I paid for!!!!        I have submitted previous tickets with this issue...all end in the same manner...our devs will get back to you.  It is time for you thieves to give me the Godless Wolf icon I paid for during the yearly review event
                        Server repliedsent 2015-10-31 19:53       
Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

       
•                                          sent 2015-11-05 18:24               
  Server repliedsent 2015-10-31 19:53 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.
  

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fahkinwright

Epic Divine stones        I recycled enough epic books to buy 61 Blazing Arrow books so I could increase to level 8, however the Blazing Arrow books never appeared and the divine stones were used up
                        Server repliedsent 2015-10-04 20:28       
Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

       
•                                         Kael sent 2015-10-04 21:39               
  Hello, according to our database, you bought 2 Skill Book-Blazing Arrow on 2015-10-04 08:18:36, please have a check. Thanks for your support.
         
•                                          sent 2015-10-08 02:59               
  your database ripped me off...I selected 61 blazing arrow books and it cost me 610 epic divine stones...check my recycling and my totals in your database and tell me where the divine stones went
         
•                                         Lucia sent 2015-10-08 06:06               
                                          Dear player, what is the quality of your divine stones?Rare,epic, legendary？Thank you for your patience and support in LOA.               
  
         
•                                          sent 2015-10-08 09:05               
  Hi Lucia...they were epic
         
•                                         Chris sent 2015-10-08 09:27               
                                          Hello,dear player.We will ask DEV team about this as soon as possible,please wait for their reply.Thanks for your patience.               
  
         
•                                          sent 2015-10-12 20:47               
  In other words forget it...I\'m screwed out my epic divine stones
         
•                                          sent 2015-10-24 23:51               
  Chris sent 2015-10-08 09:27 Hello,dear player.We will ask DEV team about this as soon as possible,please wait for their reply.Thanks for your patience. I\'m still waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
         
•                                         jassica sent 2015-10-25 00:07               
                                          Dear Player. Sorry for the long time delay. We will report your problem again. Thanks.               
  
         
•                                          sent 2015-10-31 19:49               
  sent 2015-10-12 20:47jassica sent 2015-10-25 00:07 Dear Player. Sorry for the long time delay. We will report your problem again. Thanks. In other words forget it...I\'m screwed out my epic divine stones
         
•                                          sent 2015-11-05 18:25               
  sent 2015-10-31 19:49 sent 2015-10-12 20:47jassica sent 2015-10-25 00:07 Dear Player. Sorry for the long time delay. We will report your problem again. Thanks. In other words forget it...I\'m screwed out my epic divine stones
         
•                                         Lucia sent 2015-11-07 08:12               
                                          Dear player, we have checked that there are 53 Blazing Arrow books in your inventory, you just need to reach the required awakening level to unlock this awakening skill.About the epic divine stones, we found that 610 of them were spent on buying items on 2015-09-27 17:02:32 and 390 of them were spent on buying items on 2015-10-21 17:50:40.Thank you for your support of our game.If you have other questions, feel free to contact us.               
  
         
•                                          sent 2015-11-08 08:03               
  I recycled enough epic books to buy 61 Blazing Arrow books so I could increase to level 8, however the Blazing Arrow books never appeared and the divine stones were used up....YOU SAID About the epic divine stones, we found that 610 of them were spent on buying items on 2015-09-27 17:02:32 ...so give me the Blazing Arrow books!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  

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fahkinwright

Give me the freaking Godless Icon I paid for!!!!        Lack of Satisfaction21:53Jan 24,2015 Godless Wolf part 309:26Jan 18,2015 Godless wolf10:17Jan 06,2015 I had the Godless Wolf crest...now that my beserker claw is upgraded enough to use it, it is no where to be found! I spent diamonds to get the crest...give it back! Server replied 04:32 Jan 07,2015 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket. templars replied10:18Jan 06,2015 Dear player, you can evolve your hero under the char page, please have a try, thanks. Godless wolf04:32Jan 07,2015 Templars...I know where to evolve my hero...read my ticket Server replied 20:46 Jan 17,2015 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket. Arcturus replied10:53Jan 10,2015 OK, I\'d take a look. Godless Wolf part 220:46Jan 17,2015 Well???? Where is my godless wolf soul? I\'m still waiting for you to fix YOUR glitch!!!! I paid for that soul I want it NOW!!!!!!!! Next step I post to forum...after that I will attempt to fins legal means Server replied 08:15 Jan 20,2015 Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket. Godless Wolf part 304:02Jan 19,2015 it\'s already been 12 days!!!!!!! Arcturus replied17:03Jan 19,2015 Would you mind telling me when did you purchased this Godless Wolf crest? Godless Wolf part 308:15Jan 20,2015 I got in in the yearly review Are you going to do anything?...Give me the Godless Wolf soul I PAID for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Server replied  09:41  Feb 24,2015  Your request has been received, and is be
                        Server repliedsent 2015-03-14 20:46       
Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

       
•                                         Arcturus sent 2015-03-14 21:11               
  Would you mind telling me when did you get this crest please?
         
•                                          sent 2015-03-15 06:26               
  08:15Jan 20,2015 I got in in the yearly review Are you going to do anything?...Give me the Godless Wolf soul I PAID for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
         
•                                          sent 2015-03-28 23:00               
  2 weeks!!!! 2 WEEKS!!!!!!!!!!!!!!!! I guess it is time to post in the forum again!
         
•                                          sent 2015-08-26 01:08               
  I have a question for you...since I paid for the crest and you should give it to me any way....is it going to break your bank account if you give me the crest???????????????????????????????????????????????????????????????????????????
         
•                                         Aki sent 2015-09-27 16:22               
                                          Dear player,thanks for your support,we will try our best to improve our game.We\'ve been listening to players as our creed. Although we did not do well, but we have been trying to create a better game for all.               
  
         
•                                          sent 2015-10-11 07:25               
  08:15Jan 20,2015 I got in in the yearly review Are you going to do anything?...Give me the Godless Wolf soul I PAID for!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
         
•                                         Lucia sent 2015-10-11 23:47               
                                          Dear player,please click char, then click berserker claw, look above gem enhance icon, click the evolve up arrow, then confirm. Thank you for your patience and support in LOA.               
  
         
•                                          sent 2015-10-12 20:53               
  Dear Lucia, Have you READ the problem I stated in this ticket?  I KNOW how to evolve my beserker claw.  LOA stole my diamonds when I purchased the Godless Wolf soul during the yearly review even back in January
         
•                                         Chris sent 2015-10-13 21:36               
                                          Hello,dear player.Sorry that DEV team is not available for now.But we got your point.And your issue\'s been reported to the DEV team already.If this issue hadn\'t been fixed in 1 working days,please send another ticket later.Hope you could always enjoy;the game               
  
  

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fahkinwright

Reply 1# ςilverᚺorn
lots of reading for you...you may or may not notice the godless wolf crest issue goes back to January

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giuglea ion

          ;;;; Reply 1# ςilverᚺorn
lots of reading for you...you may or may not notice the godless wolf crest issue goes back to January ;;; fahkinwright posted on 2015-11-25 05:52:59;;;;
i said this in other topic and i will say it again the english spoken then it\'s second grade english they have no way to understand you and they just post random things , also i am not sure that the Lucia and the rest are really actual players from the fact they say the same thing over and over again i think they might be a IA or NPC programmed to respond to tickets so we can say they are actually online and doing their job.

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ςilverᚺorn

        So you lost your godless wolf crest?
        ok,
        please give me:
        - IGN
        - Server
        - Date of purchase
        - Diamond used (amount)

        after you provide them, i can ask it to be investigated.

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fahkinwright

Reply 7# ςilverᚺorn
read the tickets...it\'s all explained there

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sun ce

          ;;;; Reply 7# ςilverᚺorn
read the tickets...it\'s all explained there ;;; fahkinwright posted on 2015-11-26 15:42:25;;;;



        Forum Mods cannot read your tickets - only the ticket support staff can (and as you have found out they are pretty incompetent)

        In your copy+pastes above you have stated that you got the Godless Wolf Crest in the yearly review (Jan 2015?) but they also need to know your IGN (character name) and Server name/number to forward a case review for you. (Also, as Silverhorn requested, the amount used to purchase the Crest (diamonds or otherwise) IF you can remember will be helpful).

        Forum Mods here are much more helpful, and can probably get this resolved quite quickly for you if you can give them the information they ask for and need...

        good luck!

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