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Why does this game have to make it so hard to open a support ticket?!

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turbidcurrent
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Post time 2015-11-24 10:55:21 | Show all posts |Read mode
Why does this game have to make it so hard to op Reply:8| View:93
I recently downloaded league of Angels, and I began having problems in game. I could not access the Hero Trial or the Enhancement option after reaching the required levels for each of these issues. I deleted the app and tried to re-activate it, but now I have noticed that my entire profile is gone and all of my work up-to this point seems to have been deleted and now I have to start all over. Is there anyway to reclaim my profile and fix these bugs? My user name was Turbid and my server was S136 Nemhain.

 turbidcurrent Last edit in 2015-11-24 10:55:21

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ezy*
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Post time 2015-11-24 11:00:04 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

Hi, sorry to hear that. However please let me know if you have ever linked your game progress before you uninstall the game?
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 ezy* Last edit in 2015-11-24 11:00:04

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 Author| Post time 2015-11-24 11:56:28 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

Reply 1# ezy*

        Yes, I linked it here before I uninstalled.;
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 turbidcurrent Last edit in 2015-11-24 11:56:28

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Post time 2015-11-24 12:03:43 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

Please tell me what did you see when you use the same account to login to that server.
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 ezy* Last edit in 2015-11-24 12:03:43

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 Author| Post time 2015-11-24 12:10:53 | Show all posts

Why does this game have to make it so hard to open a support ticket?!


Reply 3# ezy*

        It doesn\'t allow me to log-in to that server. It\'s a new server and when I click on can\'t find your server, I receive a message that says my profile cannot be found on my device. I found that odd since I only play this from one device, my cell-phone.;When I click to start, it goes through the new game introduction. It only allows me to restart the game from the beginning. The server it now defaults to is S139 Nuadhu.

        EDIT: I was able to find my previous server and all of my progress has been restored. Thank you for your help, esy*. That was a bit scary for a moment.
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 turbidcurrent Last edit in 2015-11-24 12:10:53

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Post time 2015-11-24 12:11:57 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

Please click the server name in middle of the screen, it will bring you to the server list.
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 ezy* Last edit in 2015-11-24 12:11:57

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 Author| Post time 2015-11-24 12:14:19 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

Reply 5# ezy*

        Yep. I got it and I\'m back in the game. Thanks for your help again.
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 turbidcurrent Last edit in 2015-11-24 12:14:19

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 Author| Post time 2015-11-24 12:17:13 | Show all posts

Why does this game have to make it so hard to open a support ticket?!

I\'m also able to play Hero Trial now, awesome!
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 turbidcurrent Last edit in 2015-11-24 12:17:13

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