its been 5 days

devilgoat

why hasn\'t my vip that I never intended on purchasing for Claudia,which I have no character in,not been transferred to Cassandra, ive waited 5 dat, you\'ve already said it was possible because of the wrong server choice so why hasn\'t it happened? when I get a response as to why it hasn\'t happened you say you missed a lot of shifts? sounds like your organization as a lot of issues or some serious deadbeats! ive tried to wait patiently but a useless answer once aday isn\'t cutting it I want satisfaction or im contacting facebook,and filing a complaint

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devilgoat

        games fun but the customer service stinks ;)

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devilgoat

do you guys selectively fix the easy problems? ive got no response from any of you in personal email or through this forum,you guys are by far the worst  support team on any facebook game I played

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sunshine

Hi,would you please provide your IGN and server number?We\'ll check it for you.Thanks for your support！

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devilgoat

        loll 5 days later somebody wants too help......... devilgoat claudia server
        just transfer  my  vip to Cassandra or cancel my vip and refund my money please. I wanted vip on Cassandra but the autochoose or whaterver you call it chose Claudia, I have not started a character on Claudia nor did I ever have plans too,i was already told that it was ok  to have it transferred and that you would, especially since a character was never created on the Claudia server. ive sent 15 tickets over 5 days waiting for a reply. if you aren\'t going to transfer it and compensate me for the 5 days of vip lost,including the vip events that expired while waiting for the correction,then I expect my money back......my patience is far gone........just a warning

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devilgoat

        the last response I got form you guys on my personal ticket was
        EaTsing replied04:28Apr 01,2014
        Oh, I\'m sorry for the delay, missed several shifts, should replied soon, appreciate for it.

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devilgoat

oh there was this guy that sounded like he would take care of it days ago lol        templars replied10:57Mar 30,2014
        Hi, we\'ve reported your issue to our supervisors again and we\'re allowed to transfer the VIP for you. But this process requires some time. So please wait patiently and in the meantime do not play your character on Server 60. Thanks for your support

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devilgoat

this started on the 27th

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devilgoat

Reply 3# sunshine
bump devilgoat server Claudia, although never made a character....im on Cassandra though

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devilgoat

        Reply 3# sunshine helllllloooooooooooooooo? you guys going for a record?       

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