daily 10x draw bonus not worked

kenedy rooselvet

        dear loa,
        dear loa moderator

        am wanna asking about daily 10x draw bonus event @ he
        daily 10x draw bonus (line 1) 1 time(draw*10 in common chest) its free, rite?
        if yes, why i can t collect the reward???

        here the ss
        ss of i cant collect my reward
       

        this another ss
        am already swap 10x at common chest
       

        could u tell me, why?
        please fix it
        am play from fb
        s430 dantalion
        chart name trice
        vip 5
        lvl 77

        tx for ur attention and cooperation

Translate

feather_of_sun

Because when they say draw 10X, it means actually clicking that Draw 10X with 500 diamond option.

Translate

gil huppert

Sorry Feather, there are 3 levels of 10x draw, the first is for COMMON, which is what he\'s complaining about.; The 2nd is the mid chest and the one you\'re talking about is the higher reward. Please look into his problem because he\'s correct.; I had no problem collecting this.;

Translate

novaruby26

yep same. ;I drew ten times in common chest with the draw ten more than ;50 times. ;I had alot of cards saved. I would like my rewards also.;

Translate

socrates

I will ask about this. But please, as it was mentioned. Make sure you are using the 10x draw button to fulfill the requirements. Thank you.

Translate

novaruby26

yep same. ;I drew ten times in common chest with the draw ten more than ;50 times. ;I had alot of cards saved. I would like my rewards also.;

Translate

socrates

@novaruby, Please leave your IGN, server number and a Screenshot of your unclaimed rewards. Thank you. And Trice. I will report this for you. Please be patient. Someone will look into this very soon. Thank you.

Translate

socrates

Trice, our records show that you have been using single draws. x10 draw option is the requirement to receive the rewards. Sorry for any inconveniences.

Translate