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Recharge issue

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terrystickle
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Post time 2015-6-7 21:02:39 | Show all posts |Read mode
Recharge issue Reply:32| View:755
        Hi
        My char is called jinvs on Lemual(950) I put in an order earlier today for 100 Diamonds and they do not seem to be appearing.; Confirmation see below from worldplay. Please can you let me know what the situation is?
Dear player,Thank you for choosing Worldpay on GTArcade.com!Worldpay helps GTArcade.com process secure payments.We have communicated your payment to GTArcade.com for this account. Your payment should now be reflected on their site.Best regards,Your payment is securely processed by WorldPay.
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 terrystickle Last edit in 2015-6-7 21:02:39

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terrystickle
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 Author| Post time 2015-6-8 05:38:09 | Show all posts

Recharge issue


It has been many hours now without any response. Your online support form is no use at all as it just resets and does not submit the ticket. How do I get this issue resolved ASAP to get my 1000 diamonds.
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 terrystickle Last edit in 2015-6-8 05:38:09

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wjessop264
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Post time 2015-6-8 06:48:46 | Show all posts

Recharge issue

http://prntscr.com/7ecmnj;same issue here IGN WayneJ5... for a game that wants real money from players... they sure make it tough to pay them...
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 wjessop264 Last edit in 2015-6-8 06:48:46

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terrystickle
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 Author| Post time 2015-6-8 14:52:31 | Show all posts

Recharge issue

This is getting very frustrating not getting an answer. You have my money please send the goods or return the money.
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 terrystickle Last edit in 2015-6-8 14:52:31

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akumi-san
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Post time 2015-6-8 21:58:22 | Show all posts

Recharge issue

        Dear players,

        IGN and server number are both required, just as payment ID\'s given by the company at the moment of purchase to track your payment. Also, I have yet to see a 100 diamond recharge, as 500 is the minimum.
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 akumi-san Last edit in 2015-6-8 21:58:22

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 Author| Post time 2015-6-11 22:41:37 | Show all posts

Recharge issue

Reply 4# akumi-san
I did mean to put 1000. How am I supposed to get you the details when the email does not have any on it? come on, this has been 3 days now without any resolution and 1 contact. Please my money was taken and I have not received the 1000 diamonds return my money now please.
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 terrystickle Last edit in 2015-6-11 22:41:37

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terrystickle
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 Author| Post time 2015-6-11 22:55:03 | Show all posts

Recharge issue

And it has got to the stage where you are having a laugh with my money. Just return it or give me the 1000 diamonds its not a lot to ask. Iif you want see the email;you can but there is no reference on there. So what do you want me to do prove it I can show a payment went out at that time and I know I did not receive any diamonds and you can verify that. So return my money or 1000 diamonds its simple.
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 terrystickle Last edit in 2015-6-11 22:55:03

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 Author| Post time 2015-6-11 23:01:04 | Show all posts

Recharge issue

        This is the poorest service I can ever receive and still your form returns me back to same page without submitting a ticket. SORT IT OUT
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 terrystickle Last edit in 2015-6-11 23:01:04

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 Author| Post time 2015-6-17 21:22:55 | Show all posts

Recharge issue

        Reply 8# terrystickle@hotmail.co.uk
        Ok this was the message I received at the time but the page closed and I do not have the order number. HOW DO YOU WANT ME TO GET THIS
        Order Submitted!

           
  •                 Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
           
  •                 Recharge Channel: worldpay
           
  •                 Account: terrystickle@hotmail.co.uk
           
  •                 Game: League of Angels & Lemuel(950)
           
  •                 Recharge Amount: $9.99;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;
           
  •                

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 terrystickle Last edit in 2015-6-17 21:22:55

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terrystickle
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 Author| Post time 2015-6-17 21:25:42 | Show all posts

Recharge issue


        And again today I get
        Order Submitted!

           
  •                 Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
           
  •                 Recharge Channel: worldpay
           
  •                 Account: terrystickle@hotmail.co.uk
           
  •                 Game: League of Angels & Lemuel(950)
           
  •                 Recharge Amount: $9.99
           
  •                 Game Currency: 999 Diamonds
           
  •                 Time: 06-17-2015 09:16:40
           
  •                 Order Number: 143454700096475
        Refresh

        This time I managed to save a copy before the window closed. And yet again no diamonds. This issue I both instances needs resolving or are you just going to ignore my posts. That\'s now 2000 diamonds you owe.
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 terrystickle Last edit in 2015-6-17 21:25:42

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