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trance_2_music
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Post time 2015-7-7 18:37:59 | Show all posts |Read mode
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Hello I have a problem with a payment i ve sent; 3 tickets but didn t; got; any answer. Please answer.
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 trance_2_music Last edit in 2015-7-7 18:37:59

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forrest.hallib...
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Post time 2015-7-7 20:27:01 | Show all posts

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trance you will need to supply info here to help with report, IGN, server#, trans info like an SS of history, the mods cant see other support ticket system.
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 forrest.hallib... Last edit in 2015-7-7 20:27:01

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trance_2_music
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 Author| Post time 2015-7-7 22:16:05 | Show all posts

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Ok , i have a problem regarding payment wich i didn t; did , yesterday i recived 30 k diamonds ,in the past i recived a; donation of 10 $ and another of 20; $ from a friend from another country (Italy) i live in Romania, the; ideea is that i can t; acces a credit card without knowing the; card number or the pin code and; make a payment , now; my friend has the card blocked for fraud. He didn t charged , i didn t; charged; either ,how; is this; possible the  payment as  i see in payment history isn t  confirmed that means that if  anyone  makes a payment dosen t matter where from his  card is  always  attached on that account ?. Idid not used any diamonds or; bonusses from recharging . i sent; ticket the screenshot with order number ...name server and; everything.Im from S699 in game name Sasha. Please help me; out
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 trance_2_music Last edit in 2015-7-7 22:16:05

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forrest.hallib...
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Post time 2015-7-8 05:01:23 | Show all posts

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        thanks;
        IGN-Sasha
        server#;S699
        I am trying to decifer your comments
        you received 30k dias yesterday Yes/no
        the transaction caused a block on card (by the card company)
        you and your friend did not make the charge in question, yes/no
        are you wanting the transaction reversed and the dias recouped?
        it would help if included trans ID here.

        this is possible just fyi
        If the payment does not show confirmed then it is probably still processing/ has a hold on it (fraud)
        If wanting recouped then please don\'t use dias.
        Should be able to contact card company and get block removed, can confirm or reverse charge at that time.
        again hope this helps,;
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 forrest.hallib... Last edit in 2015-7-8 05:01:23

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ƒrostbite
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Post time 2015-7-8 13:23:20 | Show all posts

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        Hello trance! I am trying to understand exactly what you are saying. Forrest did a good job at deciphering much of it, but I would like some Verification as to if it is correct, please! Yes, the Card Information is stored on the Account. However, you have the Option, when Recharging, to Use another Card when it asks you if you want to the Same Card.

        The Information that I\'d like you to Verify about, that I am not sure if I am understanding correctly or not. The 30k Diamonds that you received, was not Recharged by either you or your Friend? Please let me know if I have the Information Correct, so that we can make an Accurate Report!
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 ƒrostbite Last edit in 2015-7-8 13:23:20

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 Author| Post time 2015-7-8 21:51:56 | Show all posts

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yes; is; right frostbite,but; the; amount of money camed from my friend card. i didn t wanted; this; donation , now; i really need a refound because i don t have 300 $, that amount of $ is more than my salary on 1 month, my friend has the card blocked. i didn t used anything; diamonds ...i din t took the bonusses either ,you guys can check. Please help me
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 trance_2_music Last edit in 2015-7-8 21:51:56

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forrest.hallib...
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Post time 2015-7-8 22:51:26 | Show all posts

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your friend should be able to do a chargeback, GT will take dias and then you can move on with game.
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 forrest.hallib... Last edit in 2015-7-8 22:51:26

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