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Re Charge Issue

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minke
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Post time 2015-8-3 16:32:34 | Show all posts |Read mode
Re Charge Issue Reply:8| View:399

        hi please can someone move me through quick
        i have put numerous tickets in i recharged today i got charge it and nothing showed up in game also i recharge other day and they only give me half my diamonds i have provided screen shots as well so is clear;
        i recharge today for preciuos in hot events and well looks like ill miss out;
        but no one is responding to me in Support i am worried they wont give me what i have been charged for;


        Minke
        Server HKT Nymphas 691;
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 minke Last edit in 2015-8-3 16:32:34

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freyafm
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Post time 2015-8-3 17:02:20 | Show all posts

Re Charge Issue

Hello suggi, I will need all your transactions IDs so I can report this for you
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 freyafm Last edit in 2015-8-3 17:02:20

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minke
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 Author| Post time 2015-8-3 17:10:10 | Show all posts

Re Charge Issue


        ok ty very much; first one is from other day & second is from today obviuosly but they have not responded to me with what is happening ...ty for ur help
       
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 minke Last edit in 2015-8-3 17:10:10

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Post time 2015-8-3 17:27:21 | Show all posts

Re Charge Issue


        Can you please confirm about your first SS. The one that you circled it\'s the one that you received just half?
        And the 2nd SS is the one from today and you did not received any Diamonds at all. Is this correct?
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 freyafm Last edit in 2015-8-3 17:27:21

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Post time 2015-8-3 17:50:18 | Show all posts

Re Charge Issue

This is the answer I just received from my SM: For the recharge on 29th, he received 4000 diamonds on 2015-07-30 05:54:13 server time. The recharge he made today has failed, money will return to his account after some time.
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 freyafm Last edit in 2015-8-3 17:50:18

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 Author| Post time 2015-8-3 18:17:26 | Show all posts

Re Charge Issue


        i did not recieve 4000 on the 29th it clearly shows i didnt ....ty for ur help freyafm;

        i usually only recharge when there is a preciuos so possibly they are looking at the amount in game but i only recieved 2000 diamonds for a 39.99 dollar recharge
        i mean that is from my re charge history so its there for them to see as well i mean im not asking for millions of diamonds or compensation i would just like 2000 diamonds i clearly paid for
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 minke Last edit in 2015-8-3 18:17:26

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whalesurfer~ua...
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Post time 2015-8-3 18:38:52 | Show all posts

Re Charge Issue

        bla bla bla
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 whalesurfer~ua... Last edit in 2015-8-3 18:38:52

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forrest.hallib...
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Post time 2015-8-3 18:52:15 | Show all posts

Re Charge Issue


that has come up as a visual error before. with worldpay,;
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 forrest.hallib... Last edit in 2015-8-3 18:52:15

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frskn97
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Post time 2016-1-28 02:09:31 | Show all posts
Another broken thing AGAIN!!!
Doesn't work for me neither no PayPal no direct card payment, NOTHING!!!
Don't even wanna bother w/ filing ticket.... response will be: "Use other payment options or try another card"
HELLO, how many time this should be addressed... Just change WorldPay or fix this w/ them...
NoBrainers GTArcade, it way out of hand already.... CS Tycoon, Presious Pro, etc and NOTHING works. Thanks a lot.
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 frskn97 Last edit in 2016-1-28 02:09:31

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