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Is Customer Service Broken?

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missmoon67
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Post time 2015-8-4 13:30:09 | Show all posts |Read mode
Is Customer Service Broken? Reply:4| View:280
        I try to order and get a message, to wait for processing, then AFTER 14 hours and MANY refreshes, still does NOT happen. I send in a ticket on this and NOT getting ALL that was included on a Previous ;Diamond Package, NO Reply, No compensation... So is there ANYONE actually working on the other end in Customer Service, fixing these issues? On the response page, its says, you all addressed and resolved my issues, but that is NOT true, nor have I received any email.lease fulfill the rest of my previous order!
        I would greatly appreciate some form of contact and Resolution to these Issues, Asap!;
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 missmoon67 Last edit in 2015-8-4 13:30:09

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forrest.hallib...
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Post time 2015-8-4 14:01:31 | Show all posts

Is Customer Service Broken?

this is a seperate system, but the mods can report the issue for you, but they need info from you to do it. Start with IGN, server# and trans ID, also explain what you did not receive? SS of issue does help.
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 forrest.hallib... Last edit in 2015-8-4 14:01:31

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freyafm
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Post time 2015-8-4 17:16:28 | Show all posts

Is Customer Service Broken?

        Hello missmoon and thank you forrest for your help.
        Please provide all the information that we need to help with your case. You can also screenshot your ticket and post it in here. But do not forget to include your IGN, Server and ID transaction.
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 freyafm Last edit in 2015-8-4 17:16:28

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missmoon67
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 Author| Post time 2015-8-5 02:23:34 | Show all posts

Is Customer Service Broken?

        Reply 2# freyafm
ok this is what I can provide.. transaction # 37B011203G1341723
        INVOICE # UUZUUSD 143771934988269 DATED 7-24-15
        ALSO
        TRANS # 5KR644606F712600L INV. # UUZUUSD 143769215993226 DATE 7-24-15 BOTH 19.99$

        Getting the FULL package of ALL my Diamonds, will be greatly appreciated
        AND there IS something wrong with recharge, is has NOT worked in 2 days
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 missmoon67 Last edit in 2015-8-5 02:23:34

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 Author| Post time 2015-8-5 02:24:16 | Show all posts

Is Customer Service Broken?

Reply 3# missmoon67@yahoo.com
Snap and server Edelstein 1030
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 missmoon67 Last edit in 2015-8-5 02:24:16

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