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how do I get help?

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silvermoontree
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Post time 2015-10-3 01:57:00 | Show all posts |Read mode
how do I get help? Reply:5| View:403
I\'m wondering why I have never ever been able to submit a support ticket.  I have a level 0 member named null from server null stuck in my alliance & it\'s not possible to kick him out.  Tried to submit support tickets numerous times (both today & over the past couple of years) & nothing ever, EVER goes through.  I\'ve asked others how they do it & some say a password is needed before submission, but I have nothing anywhere asking for a password.  What is the deal with this?  Anyone from the actual game office ever even read these that they will get the message?
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 silvermoontree Last edit in 2015-10-3 01:57:00

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forrest.hallib...
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Post time 2015-10-3 07:56:14 | Show all posts

how do I get help?

go to support section of forums, put you IGN, server# and Guild name at top, then SS the page with the null member on it. that should be enough for the mod/dev to fix. hope that helps, (if you don\'t know how to SS then see guide in news section above)
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 forrest.hallib... Last edit in 2015-10-3 07:56:14

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coolt97
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Post time 2015-10-3 07:59:48 | Show all posts

how do I get help?

you might get lucky and they might respond the support team leaves for 3 day weekends and really don\'t care about the player base; but they do care about your money so keep giving it to them; without your money they cant take 3 day weekends.
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 coolt97 Last edit in 2015-10-3 07:59:48

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forrest.hallib...
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Post time 2015-10-3 08:16:57 | Show all posts

how do I get help?

they are going on long holiday so reply will take a while.
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 forrest.hallib... Last edit in 2015-10-3 08:16:57

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angel soul
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Post time 2015-10-4 12:18:30 | Show all posts

how do I get help?

make a support in the support section but you will have to wait to monday cause they are in weekend;
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 angel soul Last edit in 2015-10-4 12:18:30

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s t r y d e r
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Post time 2015-10-4 12:25:53 | Show all posts

how do I get help?

make him GL ;lmao
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 s t r y d e r Last edit in 2015-10-4 12:25:53

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