Payment Issues

chrischinjunk@gmail.com

Hello,

I am having a hard time recharging at both Worldpay and Paymentwall for about 3 weeks now. ;

Here is the information.

ORDER SUBMITTED!

       
•                 Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
         
•                 Recharge Channel:;worldpay
         
•                 Account:;chris**********@gmail.com
         
•                 Game:;League of Angels & BloodBaroness(S11)
         
•                 Recharge Amount:;$9.99
         
•                 Game Currency:;999 Diamonds
         
•                 Time:;11-02-2015 12:52:41
         
•                 Order Number:;144648676126090
  

Can you guys look into this?

Kind regards,

C

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chrischinjunk@gmail.com

Any updates to this?

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ςilverᚺorn

        Dear player,

        without your IGN, i cant report this. Please provide your ign and i will make report for this.
        and for clarify:
        - did you get the diamond?
        - did your money taken?

        Have a good day.

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chrischinjunk@gmail.com

Reply 2# ςilverᚺorn

        Hello thank you for your help. Not quite sure my ign is but it my login player name on bloodbaroness 11 is XAKUMAX. login email is chrischinjunk@gmail.com

        I have not been able to received my diamonds but no money has been taken out either. ;It been on order submitted for the last 3 weeks. I am a daily player so it has been a bit frustrating not being able to recharge.

        Thank you.

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lou_elitemasters@yahoo.com

        ; I recharge $100.00 $40.00 $20.00 $10.00 $20.00; then I tried $10.00 to get my $200.00 recharge reward and it didn\'t work keep saying
Order Submitted!
•Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
•Recharge Channel:;
•Account: lou_elitemasters@yahoo.com
•Game: League of Angels & Limher(969)
•Recharge Amount: $9.99;
•Game Currency: 999 Diamonds
•Time: 11-04-2015 15:05:30;
•Order Number: 144666753025269;

        tried to do a ticket and it bugged hoping one day you guys would fix it
        game name foxie
        I wish this could get fixed I want to get the angle but I need to recharge to get it  event grrrrrrrrrrrrrrrrrrr
        not missing money  you guys just wont take it

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lou_elitemasters@yahoo.com

        this is starting to piss me off when can I;recharge if you guys don\'t answer or fix it; this is 2 days now and I want to get my recharge reward and buy an angle in the event and you guys are stoping me for doing So; what do you need to fix it
        ANWSER ME PLZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ

         I recharge $100.00 $40.00 $20.00 $10.00 $20.00; then I tried $10.00 to get my $200.00 recharge reward and it didn\'t work keep saying
Order Submitted!
•Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
•Recharge Channel:;
•Account: lou_elitemasters@yahoo.com
•Game: League of Angels & Limher(969)
•Recharge Amount: $9.99;
•Game Currency: 999 Diamonds
•Time: 11-04-2015 15:05:30;
•Order Number: 144666753025269;

        tried to do a ticket and it bugged hoping one day you guys would fix it
        game name foxie
        I wish this could get fixed I want to get the angle but I need to recharge to get it  event grrrrrrrrrrrrrrrrrrr
        not missing money  you guys just wont take it

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ςilverᚺorn

               Reply 2# ςilverᚺorn
       
                        Hello thank you for your help. Not quite sure my ign is but it my login player name on bloodbaroness 11 is XAKUMAX. login email is chrischinjunk@gmail.com       
       
                        I have not been able to received my diamonds but no money has been taken out either. ;It been on order submitted for the last 3 weeks. I am a daily player so it has been a bit frustrating not being able to recharge.       
       
                        Thank you.       
    xakumax posted on 2015-11-04 11:39:42     

        Dear player,

        If the order is pending for more than 24 hour, you can consider it failed. As for why, please contact the payment provider based on your recharges.

        In case of paypal, you need to ask both paypal and worldpay.

        Have a good day.

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chrischinjunk@gmail.com

        Worldpay have been the issue. ;This is frustrating as I been an active player and this type of problem is making me not play anymore and I been very active over the year. ;(Top 15 player in the server) ;All other payment options is the same problem. ;I will try to contact Worldpay again but you guys will be losing a paying player if they can\'t get this fix.;

        Thank you again for your help. ;I really do appreciate it.; ; I do love the game and I always will support a game that I love but if they wont take my money for it and wont make it easy to get it resolved I can\'t be a paying player anymore.

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