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Money deducted but no gems

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em.mel_zs
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Post time 2015-11-10 07:01:58 | Show all posts |Read mode
Money deducted but no gems Reply:3| View:141
        Game: League of Angels - Fire Raiders
Server: (S130) Astarte
In-game name: Rubysz
Subject: Money deducted but no gems

Description: Hi, I\'ve opened a ticket and have been told to provide with a screenshot of the receipt of payment. Please be advised that I still have yet to receive these gems, and when I try to recharge the same amounts ($7.99 - US$4.99 and $22.99 - US$14.99) it says This in-app purchase has already been bought. It will be restored for free. Once I press OK, it just keeps loading but nothing happens. I\'ve tried waiting for about 30mins but it still just shows loading sign in middle of screen and I can\'t escape it or anything unless I restart my phone. You can see the files I\'ve attached to prove my purchase and my issue.
        I\'ve also already contact Apple, but they said to contact the app-developers instead. Please fix ASAP.

Kind regards
       
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 em.mel_zs Last edit in 2015-11-10 07:01:58

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ezy*
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Post time 2015-11-10 16:06:16 | Show all posts

Money deducted but no gems

We were told by Apple support (for developer) that customers need to contact them directly.
        Please check below screenshots, if it\'s required please show it to the Apple support you are contacting:
       
       
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 ezy* Last edit in 2015-11-10 16:06:16

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