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Recharge failure

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guest87656676
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Post time 2015-11-20 15:10:56 | Show all posts |Read mode
Recharge failure Reply:6| View:122

[color=rgba(0]Today I was bough all packs recharge of event triple recharges. But the problem was happened when I start to buy pack 50$. When I accept buy that pack, the game system was disconnected after that I have to re-login again. And I realize I can\'t receive the jw bonus of event triple recharge for pack 50$. My bank account was send me a message that my money was deducted. the rewards of another event like 2 days recharge, crazy upgrate special (included quest recharge up to 50$ to get hero souls and item) I can claim them all but not jw bonus of triple recharges. I was bough pack 50$ at 10h16 GMT 20/11/2015. Still in time of event triple recharge. Total jewels missed about 16000 ( 10000 jw from event triple recharge pack 50$ , 5000jw ;+1000jw bonus from recharge pack 50$).;Could you check and give my jw bonus back, pls.         [color=rgba(0]My IGN MayLangThang
        [color=rgba(0]Server S58 Alcyone

 guest87656676 Last edit in 2015-11-20 15:10:56

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 Author| Post time 2015-11-20 15:14:42 | Show all posts

Recharge failure

And this is my screenshot of my history purchase. The number 1.080.034 VND is exchange of 50$. The mpney in my bank account was deducted but I can\'t get my jewels in game yet. Pls check.;
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 guest87656676 Last edit in 2015-11-20 15:14:42

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Post time 2015-11-20 15:33:31 | Show all posts

Recharge failure


Sorry are these purchase made on Google platform? Please provide the order number to us.
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 ezy* Last edit in 2015-11-20 15:33:31

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 Author| Post time 2015-11-21 10:52:12 | Show all posts

Recharge failure


This is order number of my 50$ recharge I got it from my bank, number is 813728. And this is photo proof that my money was deducted after I purchase that 50$ pack. I\'m not kidding or lying to you guys. Pls check and give me my 16k jw back.;
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 guest87656676 Last edit in 2015-11-21 10:52:12

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Post time 2015-11-23 15:57:50 | Show all posts

Recharge failure


        Sorry but 813728 is not a typical google order number, please check the screenshot below as an example:
       

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 ezy* Last edit in 2015-11-23 15:57:50

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