North America Forum

 Forgot password?
 立即注册
Search

We are working to make our Terms of Service agreement easier to read in order to provide you with better services while protecting your personal data. We hope you can spare a few minutes to read the recently updated User Terms of Service. User Terms of Service Privacy Policy
View: 2657| Reply: 20

Please read if you have had Recharge issues.

[Copy link]

2

Threads

499

Posts

0

Credits

User

Rank: 1

Credits
0
abaddon08
User
Posts:499
Joined 2016-3-31
Last Visited 2017-03-24
Post time 2016-6-13 13:10:43 | Show all posts |Read mode
Please read if you have had Recharge issues. Reply:20| View:2657
Hello LoA2 Players,
Recently I have handled a few recharge issues that have appeared as Order Submitted but the recharge fails. I have noticed a few common occurances with these as well as the same response from the development team that the card should not be tied to multiple accounts and not to use multiple ip addresses when you pay. That being said I have submitted a request for the developers to look further into this issue. This will apply to those that have not been able to recharge on their account despite following up with certain steps on their part. These steps are as follows:

1. Report issue in Support forum by creating your own thread.
From main forum page click on Support>New thread (Located to left of your forum profile picture at right of screen)> Topic Should say "Recharge Issue"> Include ign (In Game Name) Server and screenshot when available or order number for the recharge. >Click on Blue New thread button.
Please allow 24-48 hours for a response once a Moderator has replied to your thread for a response from the development team as to why the recharge failed.
* If it is the weekend please allow additional time because the development team is out of the office. Mods will inform you if the development team have a holiday or will be out of the office ouside of the normal business hours.

2. Contact your bank and if necessary the credit card carrier (Visa or Mastercard) to make sure they have not blocked the transaction. Some banks and credit card companies will block international transactions. If they have not blocked it continue to step 3.

3. Contact the recharge channel you used for your recharge. i.e. Worldpay, Adyen, Paypal etc to make sure they did not block the recharge. They should be able to tell you specifically where the transaction stopped or was blocked. If they say that everything is clear on their end and that the service provider(GTArcade) was where the recharge/transaction was blocked then Report back to YOUR Thread titled Recharge Issue and add a Post (not a quick reply) letting the moderator handling your thread know that you have contacted your bank, credit provider and recharge channel vendor and everything came back clear on their end.

By following these steps we will be able to provide the information the development team will need to look further into the issue if they stated the issue was with one of these areas.

I have suggested to the development team that there be a way for us players to "register" their characters and accounts that they will be using their preferred payment method on to recharge. The idea of this is that there should not be failed recharges due to using it on multiple accounts or multiple ip addresses.

Side Note:
One thing we all need to keep in mind right now is that LoA2 is still in open beta so that the developers can identify issues and implement live updates to the game in order to improve our gaming experience. This means that there will be issues within the game that we need to bring to the development team's attention but we will need to be patient with them as they consider and implement those that fit in their plan for the game. We are all used to getting things done asap and wanting things exactly as we want them. Realistically not everything can be exactly as we think they should be. We do encourage suggestions from players, as this is the only way the game will be shaped into something that the majority of us will enjoy. That being said it is not humanly possible to please every single person and implement every idea as not everyone agrees. This is why we submit all suggestions/issues to the development team for consideration. We, as mods, can only relay information from players to the devs and from the devs to the players. We have no control over their decisions. If, as a player ourselves, we feel it was not investigated enough or that the result is not fair accross the board we can resubmit the information but again if the result does not change there is not anything we can do other than continue to take your suggestions/issues and report them. This is our main responsibility as a moderator as well as responding to and reporting your information in a timely manner. We do this to the best of our ability and are constantly working together to improve your forum experience as well as your gaming experience.
I thank you for your attention, your cooperation and your patience in this process. Have fun in-game!
Translate

 abaddon08 Last edit in 2016-6-13 13:10:43

 Support

Report
Abaddon - s117
Patience is a virtue oftentimes forgotten
Reply

Use magic Report

11

Threads

21

Posts

0

Credits

User

Rank: 1

Credits
0
gundamdragonlo...
User
Posts:21
Joined 2016-6-2
Last Visited 2019-01-22
Post time 2016-6-13 14:08:34 | Show all posts
HEY GT MESSED UP SO LETS COME UP WITH AN EXCUSE TO SWINDLE FURTHER PEOPLE OUT OF THEIR MONEY...............

Procedures such as this, only cause further issues, what your saying is that LOA2 is broken, dont play it if your investing money into it...... instead of helping a person one by one, why not, make a post, explaining what GT Arcade did wrong,  & still dont assist the people who invested into their hard earned money & time into the game, to wait further than we already do
Translate
Floor reply (1)
  • Hi gundamdragonlordblackops,
    That is not at all the purpose of my post. Rather a guide to help players get the answers they need by making sure we have all information. As it states in my post the first thing you should do is create a thread where a moderator can gather your info and pass it on to the devs. And not only that but this was something I did on my own, not LoA2, me as a person and a player because I am doing this to help others, otherwise I wouldn't be here. I did not say they messed up but simply that nothing in life can be perfect even though we all strive for our own ideas of perfection. I am sorry if you took my message the wrong way but this as I have explained it is the sole intent of my post. If it had been a message from GTA/LoA2 It would not have been posted by me but rather one of the Super Moderators.
    I thank you for sharing your opinion and wish you the best.
    Translate
    2016-6-14 01:11  Reply

 gundamdragonlo... Last edit in 2016-6-13 14:08:34

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

2

Threads

499

Posts

0

Credits

User

Rank: 1

Credits
0
abaddon08
User
Posts:499
Joined 2016-3-31
Last Visited 2017-03-24
 Author| Post time 2016-6-14 10:03:21 | Show all posts
Bump
Translate
Floor reply (0)

 abaddon08 Last edit in 2016-6-14 10:03:21

 Support

Report
Abaddon - s117
Patience is a virtue oftentimes forgotten
Reply

Use magic Report

2

Threads

499

Posts

0

Credits

User

Rank: 1

Credits
0
abaddon08
User
Posts:499
Joined 2016-3-31
Last Visited 2017-03-24
 Author| Post time 2016-6-16 12:30:14 | Show all posts
Bump again
Translate
Floor reply (0)

 abaddon08 Last edit in 2016-6-16 12:30:14

 Support

Report
Abaddon - s117
Patience is a virtue oftentimes forgotten
Reply

Use magic Report

112

Threads

1227

Posts

0

Credits

User

Rank: 1

Credits
0
nemue
User
Posts:1227
Joined 2014-4-22
Last Visited 2016-12-31
Post time 2016-6-16 15:21:53 | Show all posts
LOA 2 again in beta version omg , when i look link it's write "beta close" ...
When game start ? we will loose ours accound ?
Translate
Floor reply (3)
  • But thank's for all yours help ... good job ..
    Translate
    2016-6-16 15:22  Reply
  • hi nemue~

    the game is currently in open beta and there are still some game features that have no been fully released yet. Accounts will not be deleted so not to worry
    Translate
    2016-6-16 15:33  Reply
  • No you will not lose your account. They have it in open beta so they can do live updates, which means less time the servers are down for maintenance while they work out the kinks and bugs.
    Translate
    2016-6-18 00:57  Reply

 nemue Last edit in 2016-6-16 15:21:53

 Support

Report
be free
Reply Support Not support

Use magic Report

55

Threads

459

Posts

0

Credits

User

Rank: 1

Credits
0
niladri ghosal
User
Posts:459
Joined 2015-11-10
Last Visited 2018-03-09
Post time 2016-6-16 15:28:39 | Show all posts
this is open beta. they will keep adding new stuff and features and lots of bug fixing will also be done.
Translate
Floor reply (1)

 niladri ghosal Last edit in 2016-6-16 15:28:39

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

2

Threads

499

Posts

0

Credits

User

Rank: 1

Credits
0
abaddon08
User
Posts:499
Joined 2016-3-31
Last Visited 2017-03-24
 Author| Post time 2016-6-18 00:55:07 | Show all posts
Bump
Translate
Floor reply (0)

 abaddon08 Last edit in 2016-6-18 00:55:07

 Support

Report
Abaddon - s117
Patience is a virtue oftentimes forgotten
Reply

Use magic Report

2

Threads

5

Posts

0

Credits

User

Rank: 1

Credits
0
riverbrat1890
User
Posts:5
Joined 2016-5-31
Last Visited 2016-08-18
Post time 2016-6-18 20:52:32 | Show all posts
Edited by [wiggles] at 2016-6-18 17:12

been 3 days now come on my gold and silver acct is about to end..plus I need diamonds//
Order Submitted!
Our payment service provider is processing your order. This may take a little while.Please refresh this page in a few minutes.
Recharge Channel: WorldPay

Game: LoA II & S109-Damnation-PST
Recharge Amount: $49.99  
Game Currency: 2000 Diamond
Time: 06-18-2016 08:48:17  
Order Number: 146625409716220
Translate
Floor reply (1)
  • Hello riverbrat1890,

    Your reply is on the following thread: http://community.gtarcade.com/forum.php?mod=viewthread&tid=231458&extra=page=1

    Black Beauty
    Translate
    2016-6-18 21:47  Reply

 riverbrat1890 Last edit in 2016-6-18 20:52:32

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

2

Threads

499

Posts

0

Credits

User

Rank: 1

Credits
0
abaddon08
User
Posts:499
Joined 2016-3-31
Last Visited 2017-03-24
 Author| Post time 2016-6-19 06:10:17 | Show all posts
Note to all posters. If you have followed the directions outlined in this post and you feel your post is not being replied to quickly enough please only post the link to your post here. This is for your security, thank you.
Translate
Floor reply (0)

 abaddon08 Last edit in 2016-6-19 06:10:17

 Support

Report
Abaddon - s117
Patience is a virtue oftentimes forgotten
Reply Support Not support

Use magic Report

20

Threads

178

Posts

0

Credits

User

Rank: 1

Credits
0
eregorn
User
Posts:178
Joined 2014-7-22
Last Visited 2018-11-03
Post time 2016-6-19 07:03:08 | Show all posts
Edited by eregorn at 2016-6-19 07:05

It was already released here. back to beta if they feel like it? And not to mention the huge differences in $ for the same recharge at only different accounts.
Translate
Floor reply (2)
  • Hi eregorn,
    There was closed beta and then this is open beta, it hasnt been anything different than those two. Not sure what you mean about the differences in $............? Can you explain more please? Thanks hun.
    Translate
    2016-6-20 07:27  Reply
  • Some say they pay $64 for 2000 recharge diamonds(topaz).
    Translate
    2016-6-28 07:05  Reply

 eregorn Last edit in 2016-6-19 07:03:08

 Support

Report
Default Signature
Reply Support Not support

Use magic Report

You have to log in before you can reply Login | Register Now

Points Rules

小黑屋|community.gtarcade.com

2021-5-15 17:18 GMT+8 , Processed in 0.064434 second(s), 51 queries .

Powered by Discuz! X3.2

© 2001-2013 Comsenz Inc.

To Top Return to the list