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Guild gold donations - Did not want to Donate Diamonds

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trophimus
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Post time 2015-10-17 01:17:21 | Show all posts |Read mode
Guild gold donations - Did not want to Donate Di Reply:52| View:1624
        Hi I am on a KABAM server, It was Server 37 but now it is UA4. I was donating gold to raise the guild level and it raise to the next level 35. I was then going to continue to use gold a few more times .. I did not leave the gold donation applet however I click donate and then max ... I then click the enter key and instead of donating gold it donated all of my diamonds. It was 2700 diamonds. It wasn\'t a lot but the point is I did not want to donate diamonds and something happened because I did not select the tab to donate diamonds. I used the support button and made a ticket but it really isn\'t getting me anywhere. I am frustrated enough to stop playing. I have been playing for over a year. I just want my diamonds back.

        Here is an image.
       

Here is the conversation using the ticket

Server repliedsent 2015-10-16 10:12
Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

sent 2015-10-16 10:30
It was 2700 diamonds.
Grace sent 2015-10-16 10:41

Dear player, you can donate your gold to lvl up your guild, but you need donate diamonds to lvl up your guild Flag. Pls have a check. Thanks for your support.
sent 2015-10-16 11:28
That is the problem I was donating gold but the game took the diamonds on the 4th click and it took all of my diamonds. Please look at the screen shot. I just want my diamonds back and now I know there is a bug when you level up the guild I will not keep pressing after level. It has never happened before.
Grace sent 2015-10-16 11:39

Dear player, we have reported your problem to our DEV team,they will help you with it. Please wait patiently. Thanks for your understanding.
Grace sent 2015-10-16 11:50

        Dear player, we are sorry for your lost. Our dev team told us that you have got benefit from this donate. So we can\'t give your diamonds back. Thanks for your support.


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 trophimus Last edit in 2015-10-17 01:17:21

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Post time 2015-10-17 01:21:17 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Dear Player, indeed as support said to you you have gained some benefit by this and therefore you cannot get refund regarding this issue. Please be carefull in future.
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 moonlighty Last edit in 2015-10-17 01:21:17

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 Author| Post time 2015-10-17 01:55:27 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Reply 1# moonlighty
                        I did not select another tab.. Just like always when I amdonating a lot of gold it is a 3 step process. Click donate, click max, andthen click the donate button. You do not touch to tabs and the default tab thatopens is upgrade. The reason I am so frustrated is because                                1) I did not want to donate the diamonds                                2) I know for a fact I did not select the other tab.                               
                                I have spent quite a bit of real money on this game. I feelYou do not lose anything by giving me my diamonds back. The game glitched ithad nothing to do with what I wanted. Think about it this way if I do not getmy diamonds back I will seriously consider quitting for good. I have been loyalto your game for more than a year and spent a lot of money you can check theaccount and see how much. I would think you would be more customer centric. Ifthis needs to be escalated please do.       

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 trophimus Last edit in 2015-10-17 01:55:27

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 Author| Post time 2015-10-17 03:19:44 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Reply 2# trophimus
        IGN (In Game Name): Debon
Server number: UA4
        Character level: 89
        Platform (Fb, GTArcade, R2 etc...): Kabam

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 trophimus Last edit in 2015-10-17 03:19:44

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Post time 2015-10-17 06:57:33 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

dude your sol; on getting them back; they don\'t refund; for anyone; and they don\'t care about there player base they show this all the time....but keep recharging they do like that
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 coolt97 Last edit in 2015-10-17 06:57:33

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 Author| Post time 2015-10-17 07:38:35 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Reply 4# coolt97@yahoo.com
        It appears you may be right, te othr thing that bugs me about this is the didn\'t even try to replicate the issue, they just assumed I pressed the wrong tab or button however they are wrong. SO when using gold to level guild be careful ... after the guild levels up from using gold the next gold donation actually steals your diamond.

        I will leave and never come back if they do not make this right, I will also be taking 6 close friend with me who spend just as much as me on a normal basis. They lose nothing by giving my diamonds back.
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 trophimus Last edit in 2015-10-17 07:38:35

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 Author| Post time 2015-10-17 08:04:07 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Reply 5# trophimus
        One other thing they are saying I benefited from this however you can see from the screen shot below the flag level went up exactly the amount they stole from me. It would tke another 127000 points for anyone to benefit. AND AGAIN THE ISSUE IS I DID NOT SELECT THE RAISE FLAG TAB.

       
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 trophimus Last edit in 2015-10-17 08:04:07

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Post time 2015-10-17 09:03:43 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

the devs suck obviously, and they probably cant/don\'t know how to reset that bar, so easy way is to say is your fault deal with it.
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 forrest.hallib... Last edit in 2015-10-17 09:03:43

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 Author| Post time 2015-10-17 09:16:42 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

Reply 7# forrest.halliburton
I understand that, however they did not even test it. That means someone else will have the same BS. The other thing is this is software they lose nothing by making it right. They will gain a lot by making right however because I am a spender so far I have not purchased 4k diamonds and it get higher every day. If this goes on too long I will quit playing never spending again.
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 trophimus Last edit in 2015-10-17 09:16:42

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Post time 2015-10-17 20:28:38 | Show all posts

Guild gold donations - Did not want to Donate Diamonds

        Dear player,

        I know you are frustrated by this, however its as my colleagues moonlighty says, this kind of thing is not possible to refund. Please be careful in the future

        Have a good day
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 ςilverᚺorn Last edit in 2015-10-17 20:28:38

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