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single recharge reward is not alowing me to claim

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christopherlee...
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Post time 2017-10-4 20:37:38 | Show all posts |Read mode
single recharge reward is not alowing me to clai Reply:3| View:375
I done 3 recharges today and it will not let me claim the single recharge of 2000 diamonds. I recharged 1$ then decided to do the 20$ then the 5$. I want my Wrathwings soul fragments and feathers !!!!!

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 christopherlee... Last edit in 2017-10-4 20:37:38

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wulf88
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Post time 2017-10-4 23:35:24 | Show all posts
Edited by wulf88 at 2017-10-4 17:41

Dear player,

We apologize for the inconvenience.
For recharge issues and claims, please resort to the ingame support by contacting them through an ingame or a web ticket.

To make an in-game ticket, please follow the instructions as per screenshot below:


Alternatively, to contact the support through the web, please visit the following link and create your ticket:
https://support.gtarcade.com/en/question/ticket/gid/182

In your ticket, explain your issue thoroughly and report the following information:
- Server ID
- Character ID
- Character Name
- Date Recharged
- Amount Recharged
- Unique Transaction ID (from your google payments profile, or your bank statement)

Any screenshots that prove your point should be uploaded first to an image-hosting website (like imgur.com), and then only copy and paste their links into your ticket. In your case, you should also upload screenshots that show the total amount recharged, and that the completion bonuses of your recharge rewards do exist and cannot be collected. The support might take up to 4 business days to respond.

Regards,
Wulf
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 wulf88 Last edit in 2017-10-4 23:35:24

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christopherlee...
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 Author| Post time 2017-10-4 23:58:25 | Show all posts
"The support might take up to 4 business days to respond." so if it takes them 4 days to respond i will lose out on my rewards............... I do not understand why i must jump through all the hoops in order to receive what i paid for. It is simple look at the account in question look at transaction history look at available rewards and rewards claimed. Notice that reward not/unable to be claimed but all requirment have been fulfilled.

Ok i will play along but on the 5th day i will be disputuing the charges if it is not resolved.......
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 christopherlee... Last edit in 2017-10-4 23:58:25

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wulf88
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Post time 2017-10-5 01:09:48 | Show all posts
Dear christopher,

I am giving you the above steps to follow, simply because what you ask of me to do is beyond my capabilities.
Recharge issues and claims are handled by the support team, which is why I am directing you to them.

If the support team fails to respond inside the time limit, then post here again so I can forward your issue to the support as a delayed matter.

Regards,
Wulf
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 wulf88 Last edit in 2017-10-5 01:09:48

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