Edited by korabas at 2018-12-28 14:18
GTarcade Desktop App Troubleshooting
If you have an Error Message try using ctrl+f and enter in the Error Code to see if there is a fix for you!
Quick Help methods:
-Get Stuck in Updating & Unable to Enter
https://www.gtarcade.com/en/news/17673.html
-Improve Game Speed on Desktop App (Not Speed+)
https://www.gtarcade.com/en/news/17720.html
Start-up Troubleshooting methods:
- Refreshing the Client
Simply refreshing the Desktop App may fix the issue. Try that first.
- Close other programs
Other programs may be interfering with the Desktop App. Please try closing all other programs and trying again.
- Anti-Virus and Firewall
Anti-Virus may block the Desktop App from connecting, please try disabling your Anti-Virus and trying to run the Desktop App, if the App loads try checking the settings of your Anti-Virus to see if you can create an exception for the Desktop App and also please leave a reply with the Anti-Virus you are using so we can correct this error.
- Reinstalling the Client
Try downloading the latest Version of the Desktop from the Website and re-install it.
Download here: https://www.gtarcade.com/en/micro/download
Gameplay Troubleshooting methods:
- Clear the Desktop App Cache
Step 1: Exit the GTarcade Desktop App.
*Make sure it’s completely closed and not running in the background*
Step 2: Find the Desktop Icon and Right-Click on it, select the “Open file location” option.

Step 3: Go back one Folder in the Navigation Bar. So you are in the "Gtarcade" Folder.

Step 4: Open the “cache” Folder and delete the Folder named “game”. Then simply restart the App.

-Force Clear Cache
If above doesn't work you may want to try Force Clearing your Cache.
Step 1: Go to 'C:\Users\USERNAME\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\WritableRoot\#SharedObjects' in your C Drive.

*Note that should replace "USERNAME" with your Username on your PC.
Step 2: You should have a Folder with Numbers or Letters open that and delete the "cdn-ns-studio.gtarcade.com" Folder.

Step 3: Continue opening the Folder there. 'macromedia.com\support\flashplayer\sys' and delete "#cdn-ns-studio.gtarcade.com".

Reload the Desktop App and see if your issue is fixed.
- Quick-Fix
Quick Fix is well quick, when on the game screen simply drop the "More" Drop Menu and click "Quick Fix". This will search for any issues and fix them. Once complete it will restart the game.

-Black screen or GPU issues
See this link for Tips on how to improve your GPU: https://goo.gl/5yAEo5
Facebook Troubleshooting methods:
Connect your Facebook Character to the GTarcade Desktop App.
https://www.gtarcade.com/en/news/17350.html
-Connected to Facebook and it starts you as a Level 1 Character
Step 1: Remove LoA1 from the list under My Games in the client.

Step 2: Go into all games and select LoA1 located there and it should load the character correctly.
Error Code Troubleshooting methods:
-Error 113103 (Missing parameters)
Step 1: Remove your game(The game with the issue) from the list under My Games in the client.

Step 2: Logout of the Desktop App and then completely close the App so it's not running in the background.


Step 3: Right-click on the Desktop App and go to "Open file location".

Step 4: Go back one Folder in the Navigation Bar. So you are in the "Gtarcade" Folder.

Step 5: Delete the Folder labelled account.

Step 6: Re-open the Desktop App and login, download your game again from All Games and see if your issue is fixed. If not please report the issue to the a Gtarcade Discord Server(loa, loa2, loa3).
We hope this helps with your issues. If not please feel free to create a report on the Forum/Discord with your issue.
-The GTarcade Desktop Team.Translate |