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So-called failed recharge makes me recharge multiple times

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mememoi
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Post time 2018-9-7 03:20:09 | Show all posts |Read mode
So-called failed recharge makes me recharge mult Reply:1| View:318
Today, Sept 6th, I tried to recharge 800 topaz.
After confirming my payment GTA said it failed. So I tried again and again it said failed. Checked the game and nothing was there.
I then logged into my paypal account to check everything there and found some attempts not being approved. But everything else seemed ok.
So I tried again and off course again GTA said it failed!
Then I decided to check the game again and to my surprise I suddenly had 3 recharges instead of 1!
I find this outrageous!!
Give me back 2 of my recharges!!
Stop taking and taking or stop preventing us to take.
Fix your software and make sure you only take when we get something...not just prevent giving too many times.
You are providing the service and you should guard OUR posessions. Us, you know..... the ones you call customers on which you depend to even exist. Not just make sure your possesions are safe. Really getting sick and tired of this. This is by the way mainly Youzou I suppose. But for me that doesn't matter since GTA wants to be the serviceprovider.

MeMeMoiAgain - S921

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 mememoi Last edit in 2018-9-7 03:20:09

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r0wan
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Post time 2018-9-7 09:45:01 | Show all posts
Hi MeMeMoiAgain,

Can you tell me where your doing your recharge is it via client or browser?  Can you please file a ticket via our support  https://support.gtarcade.com/search?gid=160 so they can assist you with your issue.

Regards,

R0wan
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 r0wan Last edit in 2018-9-7 09:45:01

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