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Game close when I donate

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nickname_75969361
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Post time 2018-11-25 23:20:13 | Show all posts |Read mode
Game close when I donate Reply:5| View:48
Zuletzt bearbeitet von guest75969361 um 2018-11-25 23:21

Hello support team i made a ticket of my problem a week ago but still don't got an answer
So I try to get help here maybe
So my problem is when I want to donate in the game
For Exempel the week Card for 1.09 €  
When I klick on the button for donate the game close directly
I can't give my password in  from Apple Store  to purchase .
Directly after I klick on the donate button  the game close  maybe some player or the support team can help me
Or someone maybe had this error before ?
I thank you for any answer
I play on the server europe 36

 nickname_75969361 Last edit in 2018-11-25 23:20:13

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-=iceman=-
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Post time 2018-11-26 06:40:36 | Show all posts
Dear player,

Can you please give me youre ticketnumber, date of ticket send and youre character id so i can add it to the delayed ticket system so devs have to review your submission.
Best Regards,
Sr. Mod Iceman
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 -=iceman=- Last edit in 2018-11-26 06:40:36

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 Author| Post time 2018-11-27 07:45:24 | Show all posts
Zuletzt bearbeitet von guest75969361 um 2018-11-27 07:46

Ticket number :7679918
User I'd 3052980
MisaAmane
The date of the ticket. 18.11.2018
Thanks for your help and I hope it will work soon    
By the way I  delete and new load the game doesn't work last try 10minutes ago
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 nickname_75969361 Last edit in 2018-11-27 07:45:24

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 Author| Post time 2018-12-1 08:53:37 | Show all posts
Push my thread  I want to donate 1 week ticket
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 nickname_75969361 Last edit in 2018-12-1 08:53:37

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Post time 2018-12-1 18:46:05 | Show all posts
Dear Player,

Thank you for youre patience, i put the ticket in the delayed ticket system and you should get answer within 3 business days. If not please let me know in this thread and i will contact the support team.
Best Regards,

Sr Mod Iceman
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 -=iceman=- Last edit in 2018-12-1 18:46:05

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 Author| Post time 2018-12-8 23:00:27 | Show all posts
Zuletzt bearbeitet von guest75969361 um 2018-12-8 23:04

Hello it's me again
I had no help until now
No answer from ticket
But have also a new problem I can't open the atefactshop when i click on the  holy
Stone a newwindow open but I can't see there any thing to choose and buy it
Only  a window open without items or something to click on it
And I reinstalled the game yesterday this is not the problem I chooses other language this isn't the problem
I play with iPhone 5 and the newest software update
This can't be the problems maybe if you know this is easier to help  
Nice greetz
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 nickname_75969361 Last edit in 2018-12-8 23:00:27

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