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Android 9.0 (Pie)

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diego santana_...
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Post time 2018-12-19 10:37:59 | Show all posts |Read mode
Android 9.0 (Pie) Reply:7| View:106
Boa noite. Após atualizar meu smartphone para o novo sistema do Android 9.0 (Pie) o jogo Heroes of Angels - Paradise Land não funciona mais. No momento de entrar no jogo, o mesmo conecta, porém não aparece nada no Banner e quando tento entrar no servidor da erro de conexão. Tentei logar em um servidor que vem automático porém sem sucesso, a tela trava em 100% e não carrega. Meu Nick no jogo é SephWyn do Servidor: US183. Favor verificarem este erro pois já gastei muito neste jogo sou VIP 14 e estou bem frustrado com esta situação. No aguardo.

 diego santana_... Last edit in 2018-12-19 10:37:59

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-phoenix-
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Post time 2018-12-21 04:51:10 | Show all posts
Hello there Diego,
I apologize for inconvenience at the moment we can only support in English language, please use translator, so I we can try to help you.
Thank you for your understanding and patience.
Best regards, LoA Mod Phoenix
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 -phoenix- Last edit in 2018-12-21 04:51:10

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diego santana_...
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 Author| Post time 2018-12-23 07:30:14 | Show all posts
Good night. After upgrading my smartphone to the new Android 9.0 (Pie) system the game Heroes of Angels - Paradise Land no longer works. At the moment of entering the game, it connects, but nothing appears in the Banner and when I try to enter the server of the connection error. I tried logging into a server that comes automatically but without success, the screen hangs at 100% and does not load. My Nick in the game is Server SephWyn: US183. Please check this error because I have spent a lot in this game I am VIP 14 and I am very frustrated with this situation. Awaiting.
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 diego santana_... Last edit in 2018-12-23 07:30:14

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Post time 2018-12-24 09:27:03 | Show all posts
Hello there Diego,
We apologize for inconvenience, can you please tell me does it happen on both WIFI and mobile data?
Best regards, LoA Mod Phoenix
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 -phoenix- Last edit in 2018-12-24 09:27:03

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 Author| Post time 2018-12-25 02:07:32 | Show all posts
Yes, happens in both. I already tried to restart the game, erased the data but still the connectivity error. I tested the PC on BlueStacks and it works normally with Android Oreo (8.1), only in the new update of Android does not work and I see that there are several players with this same problem. Please review this issue as I have already spent a lot of money on your game.
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 diego santana_... Last edit in 2018-12-25 02:07:32

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Post time 2018-12-25 07:11:16 | Show all posts
Edited by -phoenix- at 2018-12-29 15:53

Hello there diego,
Can I please have your character name and server ID, so I can report this issue, also please can I have screenshot of the error you get, I suggest that you do same and send a ticket to our support team in game or on our website https://support.gtarcade.com/search?gid=285.
Best regards, LoA Mod Phoenix
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 -phoenix- Last edit in 2018-12-25 07:11:16

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 Author| Post time 2018-12-25 08:59:03 | Show all posts
Of Course. I'm sending the photos as requested.

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 diego santana_... Last edit in 2018-12-25 08:59:03

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Post time 2019-1-4 05:10:55 | Show all posts
Hello diego,
I am sorry it took so long, developers going to update installation pack, we hope that will fix android 9 issues.
Thank you for your understanding and patience.
Best regards, LoA Mod Phoenix
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  • Hallo, ich habe genau das selbe Problem. Wurde der Fehler bereits behoben? Bei mir funktioniert es leider immer noch nicht.
    2019-1-10 01:52  Reply

 -phoenix- Last edit in 2019-1-4 05:10:55

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