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Irregularity in the developer team

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11133884085922...
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Post time 2020-3-21 01:27:43 | Show all posts |Read mode
Irregularity in the developer team Reply:3| View:190
Hello
Someone here know how can i report a irregularity in dev team?
I have sent a ticket with a problem in with my acc but they just take 5 mins per day to check my case i think. Also, some people that receive tickets just copy paste the same message to respond people who send tickets
I don't want to send a ticket because they will see you and they could ignore it.
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 11133884085922... Last edit in 2020-3-21 01:27:43

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laka khan
Jr. Player Moderator
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Post time 2020-3-22 16:33:46 | Show all posts
Dear Player,

Sorry for the inconvenience it has caused you,
Can you please tell us what kind of issue you are facing on your account, so we can help you resolve the issue as soon as possible,

Regards,
EoC MoD Laka Khan
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  • Its about ban to my character, I've already sent tickets but they take a looooong time to resolve it ( 3 weeks). Also they don't give me any news about my acc. I think they seek anything to not accept their mistake. But any way they should prove that some player do some illegal method to ban his account. That is so unfair for any player.
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    2020-3-23 06:32  Reply

 laka khan Last edit in 2020-3-22 16:33:46

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 Author| Post time 2020-3-25 01:00:53 | Show all posts
Khan? Could u help?
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 11133884085922... Last edit in 2020-3-25 01:00:53

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laka khan
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Post time 2020-3-25 23:28:30 | Show all posts
Dear Player,

Sorry for the inconvenience it has caused you,
Regarding the account get banned, we moderator's can not help player,
Player had to talk with customer support regarding his account,
What we can do is if you can provide me your information, we can ask from higher up about your issue,
What we need is your ticket number if you have any opened ticket,
If you have not any opened ticket, then kindly please open one more ticket and explain in the detail what had happened, and provide any needed information which you think is important,

Your in game name,
Your server number with region,

We will forward that to our higher up,

Regards,
EOC Mod Laka khan
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 laka khan Last edit in 2020-3-25 23:28:30

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