League of Angels Support Service Adjustment

sword of chokers

Since the start of our GTArcade website, we have Support Center where we hear your voices about the game. We've got thousands of valuable opinions and suggestions from you. But recently, we are having an upgrade on Support Center. What you send to us through Support Center might take a longer while to be responded.

To make sure that your problems can be resolved in time, we suggest that you report your problems via our forum for a quick resolution. You may report them this way:
1) Your personal issues may go to Support Section(http://community.gtarcade.com/forum.php?mod=forumdisplay&fid=2040).

2) You may report the in-game bugs you’ve found in Bug section(http://community.gtarcade.com/forum.php?mod=forumdisplay&fid=2041).

3) If you want to share some unique ideas about the game, or our services, you may put them in Suggestions Section(http://community.gtarcade.com/forum.php?mod=forumdisplay&fid=2038).

For private problems, involving recharge and account, you may still report to our Support Center.  We will try our best to get them resolved in time.
When the upgrade is complete, we'll inform you at once. We're very sorry for all the inconvenience this might have caused. And may the angelic power be with you!


Best regards!
The League of Angels Team

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bobbybob

Your request has been received, and is being reviewed by our support staff. We will aim to answer you within 2 business days. If you want to add supplementary information to your request, please reply within this ticket.

At first: change the "2 business days" in "2 month or years" - waiting 2 month now for an answer...

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asuras17

I think it's terrible that GTArcade and Youzu game refuses to compensate or refund players for lost items or money when the game, server, or events go down or glitch. It's a terrible policy and bad customer service.

It shows you do not value your customers.

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jasmin.hobbit.kom@gmail.com

Does support center work in this game? I fill my ticket and when submiting it, it just refreshes and all fields are blank again. Tried with support@gtarcade.com, let's hope they will answer there.

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nasirkhan0466@yahoo.com

hello i can`t play the gem cant open it why?

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joannehiggin3@me.com

Unable to get back in when server was updated!!!!! Just stays on main screen

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professional_5001@yahoo.com

the game is perfect ,but I have an issue in Craft Master.I always lose my stones since i started playing the game ,I don't know why it always happens with me

Normal Philosopher's Stones
Rare Philosopher's  Stones
perfect Philosopher's  Stones  

i realize that when every Craft Master event happens ,stones were not saved
this driving me crazy ,cause i want to save them for 3 or 4 events to get something with high value

Name : Amori
Server: ua188

please Gtarcade fix this problem

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niki_760102

i spended more of 10k of diamonds but i dont get blazing star from recharge history,pls check.server zarah 848 player Zeus

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capacioxd69@gmail.com

HI LOA  G.M can i ask about my acct y my Battle Rating so low and i compare it to other high Battle Rating im higher than them so y is it can you check my Acct. please tnx for that  Server  Moshe(1234) Name : kIzz tnx hope you would reply me for my problem tnx again G.M of LOA

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mark sarvey

Don't know why it would affect the password reset either. I haven't been on this in almost a year so I entirely forgot my PW for the Micro Client and have since wiped the hard drive, so no Remember Me is gonna fix that. Then I get told "Vegetable Reply01:4312/01/2016
Dear player, your account is a FB account and you need to contact facebook if you want to reset your account. Have a nice day" even though I specifically told them the IGN and the server. My FB account is linked to the same e-mail as my client account.

Didn't think it could any worse, then they have an UPDATE TO SUPPORT!!! I'm not paying more to restart another character. I'll play WoW or FF XIV first!!!

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jeredjered

after few weeks, you've just said it to us is that the best excuse the devs can think of sword?

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giuglea ion

PS : the bugs section in the forum is not so good  you should have merged that with support section because only one FM is allowed to make reports from there and as you well know they rarely accept reports from the Bugs section so if you want to make a good thing remove the bug section or fuse  it with support section and rename it Support + Bug section.

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ed_god22

even forum had bug

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woohyun1980

bug bug bug

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qtoreps555

hi
have problem in Kabam server 52
check pesciolina account . she is supicious use hack diamond or hand made program to get diamonds.
check her recharge and payment.
all totems are level 90 , buy snow queen and fire queen in last 30 days.
please check her. waiting for response

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coolt97@yahoo.com

so nothing will change your making it so that it takes  a year to get back to us now because it sure took loner then a few days like it said  why even have it when the devs don't do a fing thing to fix are problems even after we provide all the screen shots just shut the thing down and tell everyone your own your on I mean hell were already doing that now because they are to fing greedy to fix any thing even after we show proof  

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