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Still a recharge problem

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karalynnjgibso...
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Post time 2016-7-4 02:14:21 | Show all posts |Read mode
Still a recharge problem Reply:2| View:391
IGN: SheeraDrkfyr
Server: 18-Tempest PST
Payment Method: WorldPay
Order #: 146756874937013
Trying to get 400 diamonds but it won't get added to my profile. I tried getting a hold of the company and there is no response. Can this please be helped?
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 karalynnjgibso... Last edit in 2016-7-4 02:14:21

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abaddon08
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Post time 2016-7-4 02:26:55 | Show all posts
Hi SheeraDrkfyr,
I am sorry to hear you are having a difficult time recharging. Usually that screen means the transaction failed. I have submitted your info to the dev team for review so that we can have a better idea of why it failed. Response time is 24-48 or 1-2 business days for recharge issues.
While we wait you may consider using another recharge option such as PayPal or similar service. Here is a link you may read for a better idea of why the transaction may have failed and what you can expect in this process.

http://community.gtarcade.com/fo ... d=230704&extra=

I will update you as soon as I receive a response, thank you.
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  • Thanks. I love the game, mostly the gameplay. I like the diamonds to get items for my characters and heroes to build them up better. I really do hope things get fixed. Thanks for the help.
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    2016-7-4 10:13  Reply

 abaddon08 Last edit in 2016-7-4 02:26:55

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abaddon08
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Post time 2016-7-5 05:05:55 | Show all posts
Hi SheeraDrkfyr,
Thank you for your patience. The dev team has responded that your transaction failed due to security risk flags being raised such as you card is linked to multiple accounts or using multiple ip addresses to recharge from.

If you recharge on multiple accounts then I suggest using PayPal or a similar service. If you do this a box will pop up and say it is going through WorldPay. Click the blue link in the bottom right corner "Use different card" and it will redirect you to PayPal. I personally have done this and had success only minutes after WorldPay transaction failed.

Hope this helps, have fun in-game!
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 abaddon08 Last edit in 2016-7-5 05:05:55

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