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Author: jjrss19

Supension of payment?

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jjrss19
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 Author| Post time 2015-9-23 04:18:15 | Show all posts

Supension of payment?

;I spend a lot of money on this game... and I\'m unable to play. I cant even pay to purchase diamonds. I\'ve now lost events , and; items I can\'t get now. Please fix this asap.
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 jjrss19 Last edit in 2015-9-23 04:18:15

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ςilverᚺorn
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Post time 2015-9-23 20:17:43 | Show all posts

Supension of payment?

        Dear player,

        Nyx report is answered, the answer is because of chargeback. But i also ask for a detail from my superior so you can check it out.

        The chargebacked transaction is 142402068928867 (worldpay) at 16 Feb 2015
       

        Have a good day.
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 ςilverᚺorn Last edit in 2015-9-23 20:17:43

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 Author| Post time 2015-9-29 02:09:12 | Show all posts

Supension of payment?

Thanks for getting back to me, the question is, how do I fix this?; The card that I used for that transaction is for my old bank account. I had a lot of problems with that bank, as such I have changed banks and no longer use that account. Can I send in a payment to cover the cost of the transaction? If so how would I go about that?
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 jjrss19 Last edit in 2015-9-29 02:09:12

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 Author| Post time 2015-9-29 02:12:04 | Show all posts

Supension of payment?

I have went through the Payment history on the support site, and it doesn\'t go back that far for me to find any reference #. It\'s only listing 8/2015, and 9/2015.
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 jjrss19 Last edit in 2015-9-29 02:12:04

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Post time 2015-9-29 02:25:00 | Show all posts

Supension of payment?


        I will try to ask about this to my supervisor tom.

        UPDATE:
        Please email jiayz@uuzu.com and try to solve your problem with them.
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 ςilverᚺorn Last edit in 2015-9-29 02:25:00

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 Author| Post time 2015-10-2 22:43:04 | Show all posts

Supension of payment?

        I have satisfied the chargeback, could you please ask Jiayz to check the email to release the block on my account. I have sent all the info over to him in an email as well.

        ;Thank you.
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 jjrss19 Last edit in 2015-10-2 22:43:04

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Post time 2015-10-3 10:11:51 | Show all posts

Supension of payment?

                                      I have satisfied the chargeback, could you please ask Jiayz to check the email to release the block on my account. I have sent all the info over to him in an email as well.       
       
                        ;Thank you.       
    jjrss19 posted on 2015-10-02 09:43:04     


        err, if u satisfied with the chargeback, that\'s means u intentionally do them. which means your char is banned permanently

        sorry i\'m confused now , also because this is chargeback issue, you are dealing with GTA person personally, everything that person said will take over my authority.
        Simply, you are on your own. I have no contact with him/her.

        P.S: most of time this kind issue only ends in 2 way, either you need to pay again what you chargeback (without getting the diamond) or they refused to unblock it.
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 ςilverᚺorn Last edit in 2015-10-3 10:11:51

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 Author| Post time 2015-10-5 10:55:49 | Show all posts

Supension of payment?

        To clarify, the charge back was done in February 2015, That I was completely unaware of. It is now October, and the issue is just recently been brought to my attention. In addition I have been recharging for over 2 years without issues, Even as recently as September 2015.;
        ;Why this came up now, I\'m not sure or how I was recharging for 6 months after a charge back.;; Regardless, if it was charged back I\'m not sure - As the page for recharge history does not go back 6 months.;
        Needless to say, it\'s a 19.99 charge and it\'s been paid. However I still have no ability to recharge. I\'ve sent an email, and payment VIA paypal to the Jiayz fellow that helped me. So if anyone can get a hold of this person and remove the message ----; so I can recharge and play again, I\'d be very appreciative.

        ;; As far as any attempt to defraud the game with funds, I\'d never do such a thing. It\'s immoral and wrong. I like to pay for the things I have, it\'s easy on the mind and it\'s the honest thing to do,

        ;; Thank you kindly,
        Valisis
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 jjrss19 Last edit in 2015-10-5 10:55:49

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Post time 2015-10-6 00:25:53 | Show all posts

Supension of payment?

                                      To clarify, the charge back was done in February 2015, That I was completely unaware of. It is now October, and the issue is just recently been brought to my attention. In addition I have been recharging for over 2 years without issues, Even as recently as September 2015.;       
                        ;Why this came up now, I\'m not sure or how I was recharging for 6 months after a charge back.;; Regardless, if it was charged back I\'m not sure - As the page for recharge history does not go back 6 months.;       
                        Needless to say, it\'s a 19.99 charge and it\'s been paid. However I still have no ability to recharge. I\'ve sent an email, and payment VIA paypal to the Jiayz fellow that helped me. So if anyone can get a hold of this person and remove the message ----; so I can recharge and play again, I\'d be very appreciative.       
       
                        ;; As far as any attempt to defraud the game with funds, I\'d never do such a thing. It\'s immoral and wrong. I like to pay for the things I have, it\'s easy on the mind and it\'s the honest thing to do,       
       
                        ;; Thank you kindly,       
                        Valisis       
    jjrss19 posted on 2015-10-04 21:55:49     


        Dear player,

        To clarify, the time of chargeback is not 6 month old, the recharge is 6 month old but the chargeback should be around time your payment blocked.

        As for help, sorry but since you\'ve made chargeback (whether intentional or not), i can\'t help you anymore. You need to solve this with by emailing the email i gave you before.

        Please understand and have a good day.
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 ςilverᚺorn Last edit in 2015-10-6 00:25:53

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