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Help needed no response from moderator's for posts

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t69phoenix
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Post time 2015-10-27 09:29:57 | Show all posts |Read mode
Help needed no response from moderator's for pos Reply:2| View:81
        I currently have three (now four counting this post) forum posts where I have received no response what so ever from any moderator. Two of which are involving the skills not working for spell casters in events what so ever. There has been no acknowledgement from any moderator or dev or anyone that could be of assistance in this matter. Is there a separation of who works what servers or what characters or what players? I see alot of help given to oceanic servers and for certain players in game;but yet other players requests for help or reporting of bugs are being ignored and not being answered. Is there any one who can help with spell caster issues or for issues on server 34 hestia? Because from what I have seen there isn\'t anyone working our bugs and issues unless it involves another server or someone else\'s post. Or is it because it is an issue for spell casters that no one cares to respond?

        PhoenixFire
        Hestia 34

 t69phoenix Last edit in 2015-10-27 09:29:57

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thefixer
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Post time 2015-10-27 13:28:53 | Show all posts

Help needed no response from moderator's for posts

        Hi,

        Sorry if you have so many unanswered messages...
        I would like to make some comments:
        First, we are a bit short of manpower in forum and it is taking more time to answer all questions and bugs...
        Second, we work in shifts of two hours... Some days that\'s enough to reply only  a few messages...
        Third, We focus in messages that have an impact for all players...
        Things that would need a ROLL BACK...
        Then, we would go for bugs that affect many players, but wouldn\'t ask for a roll back...
        Lastly we would answer messages that middle or low impact in server...
        All your messages have low or none impact in server...
        That\'s why no FM poster anything...
        It means we are going for the BIG PROBLEMS...
        Hope you can understand this...


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 thefixer Last edit in 2015-10-27 13:28:53

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 Author| Post time 2015-10-31 05:37:50 | Show all posts

Help needed no response from moderator's for posts

Reply 1# thefixer
Sir, I understand the situation it was just very frustrating as one post in particulair is a month old and no one was responding. Thank you for taking the time to explain.
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 t69phoenix Last edit in 2015-10-31 05:37:50

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