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A big Thank You do support and dev team

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guest19061674
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Post time 2015-11-6 11:56:12 | Show all posts |Read mode
A big Thank You do support and dev team Reply:4| View:241

        So for 2 days ago I ordered 12 000 diamonds, which cost pretty much actually. I did this mainly because there were a recharge event.
        http://community.gtarcade.com/post/95107/
        There you have a receipt, unfortunately my cellphones battery died and i didn\'t receive the diamonds and each time i try to buy 12 000 again it tells me i already payed for it and it\'s processing the payment forever. i have to restart my phone..
        So i contacted support not 1 not 2 but 3 times regarding this... One time i got the answer (You have to wait 1-2 business days, the DEV team is sleeping) What? are they sleeping for 2 days? are they bears?
        However, when i try to get any compensation or try to make this go faster or ask more questions about what\'s happening next, the support just choose to shut the case and not answer me anymore. Thank you for that, great support guys...

        I know that the link with the payment is to league of angels, but guess what, it was a support who gave me the link to that forum, so thats where it will end up.
        As im writing this, it is now 5 minutes left on the recharge event, and yet another support have ignored my ticket.

        Do you guys even take this seriously?

        Time to wake up and help your customers.


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 guest19061674 Last edit in 2015-11-6 11:56:12

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chirss
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Post time 2015-11-6 15:30:29 | Show all posts

A big Thank You do support and dev team

Hello,dear player.If you are really sure that you didn\'t receive the diamonds,please aks app store for refund.Thanks for your understanding and hope you could always enjoy the game.
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 chirss Last edit in 2015-11-6 15:30:29

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 Author| Post time 2015-11-6 15:52:16 | Show all posts

A big Thank You do support and dev team

Reply 1# chirs
So i had to talk to 4 people before getting that simple one liner, embarassing... Worst support i have ever seen in any game.
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 guest19061674 Last edit in 2015-11-6 15:52:16

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Post time 2015-11-9 14:22:34 | Show all posts

A big Thank You do support and dev team

Reply 2# guest19061674
Sorry for the inconvenience,dear player.But as this is a payment issue,and your money is on apple\'s side for now,we didn\'t receive it yet.. you have to ask for it from app store.Thanks for your understanding and hope you could always enjoy the game.
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 chirss Last edit in 2015-11-9 14:22:34

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