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drunkenphoenix
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Post time 2015-11-7 17:44:16 | Show all posts |Read mode
ticket submission failed? Reply:10| View:312
I tried to submit tickets about a lost guest account both through the website and the ingame support centre but both ways it did not seem to get logged. Is this a bug and is easier/better/more reliable to post rather than use ingame support?

 drunkenphoenix Last edit in 2015-11-7 17:44:16

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elivaras
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Post time 2015-11-8 22:19:51 | Show all posts

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        It shouldn\'t be, but for now I think it is the case. If you would like us here on the forum to help you with your issue, I need the following information:

        -IGN (In-Game Name)
        -Server name and number (if you know what server you were on but can\'t get in for whatever reason)
        -Level
        -VIP level
        -Diamond amount
        -Nobility Rank
        -A new account (if you cannot get into your account but we find it, your old account will be transferred to this new account)

        Thank You!
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 elivaras Last edit in 2015-11-8 22:19:51

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 Author| Post time 2015-11-8 23:23:57 | Show all posts

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Reply 1# elivaras

        That would be perfect - I spent too much time to see it go up in smoke...

        Account: guest85861460 (took a screenshot of the loadscreen a while back)
        IGN: TigerBaerchn
        Server: (EU13) Taurus
        Level: 79
        VIP: 3
        Diamonds: ~3,200
        Nobility: General Rank 2
        New GTA account: Tigerbaer8@web.de

        Thank you in advance !!!
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 drunkenphoenix Last edit in 2015-11-8 23:23:57

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ezy*
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Post time 2015-11-9 15:34:38 | Show all posts

ticket submission failed?

Noted, I already reported this to tech team, please wait patiently.
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 ezy* Last edit in 2015-11-9 15:34:38

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Post time 2015-11-9 15:53:52 | Show all posts

ticket submission failed?

It should be done, please check.
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 ezy* Last edit in 2015-11-9 15:53:52

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 Author| Post time 2015-11-10 00:19:34 | Show all posts

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        Reply 4# ezy*

I can\'t seem to acces the new account anymore (incorrect name or password) and password recovery does not work either;(account not found) although it was registered correctly and was accessible yesterday.
        Any guidance?
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 drunkenphoenix Last edit in 2015-11-10 00:19:34

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Post time 2015-11-10 16:13:16 | Show all posts

ticket submission failed?

Noted, will ask the tech team to check.
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 ezy* Last edit in 2015-11-10 16:13:16

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 Author| Post time 2015-11-13 07:17:18 | Show all posts

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        Reply 6# ezy*

Any idea how long it usually takes them to respond? I have purchased daily diamonds and every day not able to access my account is money wasted.
        From my understanding it;just needs the \'password reset\';e-mail for the Tigerbaer8@web.de account to be sent to the Tigerbaer8@web.de e-mail address...
        ;
        Or is it easier (and quicker) if I create a another account to link to? I would really like to get back into the game (without starting from scratch).
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 drunkenphoenix Last edit in 2015-11-13 07:17:18

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Post time 2015-11-13 14:32:56 | Show all posts

ticket submission failed?

Hi, please check the PM I sent to you.
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 ezy* Last edit in 2015-11-13 14:32:56

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 Author| Post time 2015-11-14 10:59:09 | Show all posts

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        It worked - I am back on
        Thank you for your efforts and support !!!
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 drunkenphoenix Last edit in 2015-11-14 10:59:09

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