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Need info On GW rewards

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a borlean
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Post time 2015-11-15 05:52:57 | Show all posts |Read mode
Need info On GW rewards Reply:19| View:602

        Hello there, we have just finished GW but some of the members didn\'t get any rewards, no guild coins, no gem chest and no contributions.;
        Can anyone advise on this? It is not fair for the members, some got rewards,some didn\'t. We can\'t understand what happened
        Even the members of the other guilds got rewards, the members of the winning guild didn\'t. Please advise as soon as possible.

 a borlean Last edit in 2015-11-15 05:52:57

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a borlean
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 Author| Post time 2015-11-15 06:18:46 | Show all posts

Need info On GW rewards

From 13 ppl that have participated in GW only 8 got rewards, 5 members got absolutely nothing. How is this even possible?
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 a borlean Last edit in 2015-11-15 06:18:46

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 Author| Post time 2015-11-15 07:40:28 | Show all posts

Need info On GW rewards

        ;
        i will not stop asking for an answer and i will do my best to get one for the members of my guild. they deserve an answer and they need to know where they stand!
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 a borlean Last edit in 2015-11-15 07:40:28

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 Author| Post time 2015-11-15 10:32:28 | Show all posts

Need info On GW rewards

        if this game doesn\'t afford to have moderators or customer service support, what does it afford to do? oh yeah, make broken events over and over again and again.;
        will post in this forum a lot until i get an answer. and don\'t ask fro screen shots, we don\'t play this game as staff, we play for fun. want to check on it, use your systems. cam provide in game names and servers in need, plus you have tickets received from all of them.
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 a borlean Last edit in 2015-11-15 10:32:28

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Post time 2015-11-15 13:32:50 | Show all posts

Need info On GW rewards

        Hi,

        Devs and supervisors usually don\'t work on weekends (unless there is an update)...
        They will come back next monday and only then I will be able to forward your request...
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 thefixer Last edit in 2015-11-15 13:32:50

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 Author| Post time 2015-11-16 00:35:45 | Show all posts

Need info On GW rewards

Reply 4# thefixer

        thank you, fixer

        well, sometimes an acknowledgement of the issue is enough.
        someone that comes and say yes, u have a problem and yes, we will try and fix it for u. most of the times that works well to keep ppl calm and assured that they are looked after.;
        and updates on their matters also helps, otherwise all you get from ppl is anger and frustration and then they start barking mad at everyone and at everything.
        so yeah, customer support skills. as a representative of the game, all moderators are a Customer Service Representative for the game dev.;
        will wait for an answer and an update on this matter
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 a borlean Last edit in 2015-11-16 00:35:45

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Post time 2015-11-16 20:58:51 | Show all posts

Need info On GW rewards

        Dear player, sorry for the late reply. Well, I understand the situation, that some of you got the Guild War Rewards while others didn\'t?
        Uhm....Do you have any way to replicate or prove the issue? Since to forward to the dev team I must show them the proof, that the issue did happen.
        Can you kindly please tell us which kind of rewards they didn\'t receive? The basic reward? Guild Chest? or?
        And their IGN and server please.
        Thank you very much indeed for your cooperation!
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 cif Last edit in 2015-11-16 20:58:51

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Post time 2015-11-16 23:43:41 | Show all posts

Need info On GW rewards


        Dear Cif,
        I bump this post, as on our server the same thing happend, my Deputy already send in a ticket about it. Half of my guild got rewards, others didn\'t.
        So i know for the full 100% that this is a real issue, as we have it also on S89...

        The Deputy who send in the ticket is Megathor S89
        My guild is 5thElement, i\'m their guild leader, Saroise.

        After guild war ended, half of my guild got the rewards, the gem, coins etc.. Others didn\'t got no rewards what so ever. The mail you normally get wasn\'t there for them at all.. I hope that explains a bit?

        With regards,
        Saroise


        EDIT: Ps, the titles belonging to winning guild war were all oke though, all who had the rights on it, got it So it\'s the other rewards besides the titles.
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 muisjeliz Last edit in 2015-11-16 23:43:41

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 Author| Post time 2015-11-17 17:29:44 | Show all posts

Need info On GW rewards


Reply 6# cif

        No cif, I can\'t send a screenshot as players who had this issue only realised it after they left gw. hard to take ss every moment of this game. but i have provided the names of the players affected by this. i can\'t do more than ask to look into their acc. should not actually be a problem.
        and when i said they got no rewards, i mean really no rewards. no gems, no exp, no coins, no contrib.
        anyway, here is a list of the players again,all on s77:
        ISpankAlot, AbgBaik, Horo, Kitara, GMxBarbarian, ShiyangSavanah
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 a borlean Last edit in 2015-11-17 17:29:44

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 Author| Post time 2015-11-20 06:31:21 | Show all posts

Need info On GW rewards

Reply 8# animis


        and there is silence. no update, no nothing. WE NEED AND UPDATE ON THE MATTER FOLKS. ON ALL THE MATTERS. SO STOP IGNORING AND ASSUME RESPONSIBILITY!!!
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 a borlean Last edit in 2015-11-20 06:31:21

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